Her Story
About Mckennah
Mckennah Rasdall is a Returns Coordinator at Express Scripts and a nonprofit marketing professional based in Indianapolis, Indiana, with a diverse career spanning healthcare, pharmacy, operations, education, community outreach, and humanitarian service. In her current nonprofit marketing work, she represents Doctors Without Borders through face-to-face outreach at high-traffic locations, including conventions, farmers markets, and community events. She educates the public about the organization’s global humanitarian mission, accepts charitable donations, and helps recruit doctors and nurses. Rasdall finds the opportunity to support an organization dedicated to providing critical medical care around the world deeply fulfilling, particularly as she continues to build upon her longstanding commitment to serving others.
Rasdall brings approximately 15 years of experience in the pharmacy field, having worked in a variety of healthcare and pharmaceutical environments. Most recently, she worked at Riley Children’s Hospital, where her dedication to safety and quality was recognized with a Safety Prevention Award within just three months of joining the organization. Her pharmacy experience also includes positions with CVS, Express Scripts, and SelectRx, providing her with a strong understanding of medication services, healthcare operations, customer support, and the importance of accuracy and patient-centered service. Her professional journey extends beyond healthcare, including experience as an Operations Coordinator with FedEx and five years as a preschool teacher at a church. She has also coached volleyball, further developing her leadership, communication, mentoring, and teamwork skills.
Throughout her career, Rasdall has demonstrated a commitment to continuous learning and professional development. Her credentials include phlebotomy training through National College, pharmacy technician certification, Certified Nursing Assistant (CNA) training, and a Class A Commercial Driver’s License (CDL). These qualifications, combined with her extensive hands-on experience, have equipped her with strengths in healthcare support, operations coordination, safety, public education, relationship building, community engagement, and leadership. Her ability to transition successfully across healthcare, logistics, education, and nonprofit service reflects her adaptability and strong work ethic. Today, Rasdall continues to draw upon this broad professional foundation to pursue opportunities that allow her to connect with people, educate communities, support meaningful causes, and make a positive difference in the lives of others.
Before transitioning into nonprofit marketing, Rasdall established an extensive career in the pharmacy field, accumulating approximately 15 years of experience supporting patients, healthcare teams, and pharmacy operations. Most recently, she worked at Riley Children’s Hospital, where her commitment to safety and operational excellence was recognized with a Safety Prevention Award just three months after joining the organization. Her pharmacy background also includes experience with CVS, Express Scripts, and SelectRx, giving her broad exposure to different healthcare and pharmaceutical environments. Beyond pharmacy, Rasdall has developed a diverse professional background through roles as an Operations Coordinator with FedEx and as a preschool teacher at a church, where she spent five years working with children and families. She has also coached volleyball, further strengthening her leadership, communication, mentoring, and teamwork abilities.
Throughout her career, Rasdall has continued to expand her professional capabilities through education, certifications, and hands-on experience. Her credentials include phlebotomy training through National College, pharmacy technician certification, Certified Nursing Assistant (CNA) training, and a Class A Commercial Driver’s License (CDL), reflecting her adaptability and willingness to pursue opportunities across different industries. Her varied career has equipped her with expertise in healthcare support, patient and public education, safety awareness, operations coordination, community outreach, relationship building, and team engagement. Whether supporting children and families, contributing to healthcare operations, coordinating logistics, coaching athletes, or advocating for global humanitarian work, Rasdall has consistently demonstrated a service-oriented mindset. Today, she brings together her healthcare knowledge, interpersonal strengths, and passion for helping others through nonprofit marketing, pursuing work that allows her to educate, inspire generosity, and contribute to meaningful change in the lives of people around the world.
Her Interview
Ten minutes with Mckennah
01What do you attribute your success to?
I attribute my success to the relationships I have built throughout my career, my ability to treat everyone with respect, and the mentors who have encouraged me to believe in myself. Early in my healthcare career, I noticed tension among different groups of staff, so I made a conscious effort to build positive relationships across every level of the organization, from janitorial and support staff to nurses and physicians. I made it a priority to greet people, learn their names, listen to them, and treat everyone with the same level of kindness and respect. Over time, those small actions created a positive ripple effect, as others began adopting the same approach, and my efforts were ultimately recognized through an award. I also credit my high school basketball coach, Michelle Britton-Watts, with having a profound influence on my life. She encouraged me to participate in sports, including volleyball, despite a childhood blood disorder that had previously prevented me from playing, and she became an important mentor and role model, especially after I experienced the loss of my parents. Her encouragement taught me the importance of perseverance and believing that challenges do not have to define my future. When I encountered obstacles pursuing nursing, I continued moving forward by earning my phlebotomy certification through National College and completing an externship, even though layoffs prevented me from securing a position with IU Health at that time. These experiences taught me to remain resilient, build meaningful connections, and continue pursuing opportunities to grow and serve others, regardless of the obstacles I encounter.
02What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are compassion, resilience, integrity, service, and the willingness to help others. Losing my parents at the age of 16 shaped my perspective on life and taught me to appreciate the importance of showing up for people, especially during difficult moments. I carried those values into my five years as a preschool teacher at a church, my work as a pharmacy technician with CVS and Express Scripts, and my experience as a volleyball coach, where I focused not only on developing young athletes’ skills but also on teaching character, teamwork, discipline, and confidence. Throughout my career, I have also valued initiative and accountability. While working with SelectRx, I recognized gaps in existing processes and took the initiative to develop a mock standard operating procedure and help train employees, which received positive feedback from my supervisor. Later, I earned my Class A CDL, worked as a FedEx contractor, purchased my own truck, and transitioned into RV transport, where I was able to earn approximately $1,000 per day. Although I eventually sold my truck and returned to traditional employment after becoming engaged and expecting a child, that experience reinforced my belief in hard work, independence, and adaptability. When I joined Riley Children’s Hospital, I willingly accepted a significant pay cut because I wanted the opportunity to give back to an organization that had supported both me and my daughter as patients. Receiving the Safety Prevention Award at Riley was especially meaningful because it affirmed that my commitment to safety, service, and making a positive difference in the lives of others was having an impact.
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