Mehgan Kaminski
Mehgan Kaminski is the Director of Client Success at Alternative Claims Management (ACM), overseeing a $12 million portfolio across multiple verticals. She partners with new, developing, and legacy accounts to ensure client needs are met with clarity, momentum, and solutions that turn challenges into long-term success. With a focus on customer experience, relationship building, and performance management, Mehgan is known as a trusted, strategic leader who consistently delivers measurable impact.
Mehgan launched her career with Enterprise Rent-A-Car, where she developed a strong foundation in process management, accountability, and high-pressure customer service. She further expanded her client-facing and leadership expertise at Frontline Performance Group (FPG). At FPG, she trained and led front-desk teams across the hospitality industry, implementing performance systems that elevated both client outcomes and team engagement. Her contributions earned her Newcomer of the Year and the opportunity to mentor emerging leaders.
Working across the Midwest, Florida, and Texas—often in male-dominated environments—helped shape Mehgan’s confident communication style, resilience, and ability to navigate complex professional dynamics. She holds a Bachelor of Science in Business Management from Calumet College of St. Joseph and is widely recognized for her integrity, accountability, and steady leadership.
Driven by a belief in proactive problem-solving and shared success, Mehgan encourages others to step into opportunities, own their strengths, and lead with confidence. Outside of work, she finds joy in family life, gardening, and creative projects—reminding herself that leadership is ultimately reflected in the example we set, both professionally and personally.
• Calumet College of St. Joseph - BSBM
What do you attribute your success to?
I attribute my success to a blend of discipline, client-centered leadership, and a genuine commitment to continuous growth. My career began at Enterprise Rent-A-Car, where I learned accountability, process management, and how to deliver exceptional service under pressure—skills that became the backbone of my professional journey. I carried those strengths into my role at Frontline Performance Group, where I trained and led hotel front-desk teams, combining formal systems with the practices I had naturally developed. This approach allowed me to grow quickly, mentor others, and earn Newcomer of the Year.
Even during my time as a stay-at-home parent during the pandemic, I leaned into the leadership lessons, operational discipline, and humility I had built throughout my career. Today, as a Client Director overseeing a $12 million portfolio across multiple verticals, I lead new, developing, and legacy accounts with a focus on listening, thoughtful guidance, and turning challenges into meaningful opportunities.
My leadership style is also shaped by my business education and my experience as a two-sport collegiate athlete—where collaboration, resilience, and discipline were part of everyday life. Together, these experiences have grounded me in a style of leadership that is both people-focused and results-driven.
What’s the best career advice you’ve ever received?
The best career advice I ever received came from a couple of mentors early in my journey. Randy, a manager at Alamo, greeted me on my first day by saying, “Kid, I’ve got shoes older than you.” It was a joke, but it taught me that experience deserves respect, and so does a fresh perspective. Around the same time, my Area Rental Manager at Midway Airport showed me that management is all about people and personalities—once you figure out how to genuinely connect with someone, they will consistently go the extra mile for you and for clients. Together, these lessons taught me to stay curious, lead with empathy, and recognize that capability and impact come from how you show up and connect with others.
What advice would you give to young women entering your industry?
I believe that true leadership is built on clarity, consistency, and a genuine investment in your team. My advice to young women entering the industry is to step into opportunities even before you feel fully ready—most growth happens outside your comfort zone. Having worked in male-dominated environments, I encourage women to be confident, direct, and prepared, without shrinking themselves to make others comfortable.
Career transitions are not setbacks—they’re opportunities to recalibrate and clarify your priorities, especially when balancing ambition with family life. Embrace proactive service by anticipating needs before they become challenges, and treat every client interaction as a chance to build long-term trust. Above all, confidence grows when you stand your ground, protect your time, and remain true to your purpose—because leadership is not just a title, it’s the example you set every day.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in our field today is ensuring that diverse voices are recognized and valued. Early in my career, I noticed that as a woman in male-dominated environments, direct communication wasn’t always received as intended. Research, like a recent Harvard study, highlights that women are often heard differently than men, even when listening attentively and leading with competence.
My experiences working across the Midwest, Florida, and Texas reinforced this reality, but also strengthened my confidence and clarity in how I communicate. Being “the outlier” at times taught me that women don’t need to soften their voices to be effective—directness is a strength, not a stereotype. The opportunity lies in embracing that directness, trusting your expertise, and using it to drive meaningful results, while helping others recognize and value diverse leadership styles.
What values are most important to you in your work and personal life?
The values that guide me in both my work and personal life are honesty, integrity, and accountability. I believe consistency is the truest measure of character, and I strive to show up with the same commitment and authenticity on both the good days and the challenging ones. Life transitions—including career shifts, motherhood, and unexpected changes—have taught me to rebuild stronger each time. To me, resilience is not just bouncing back, but moving forward with greater wisdom. Accountability is a cornerstone of trust, not a measure of punishment, and it shapes the relationships I build every day.
Outside of work, I find balance and inspiration in my garden, crafting with my kids, cheering on sports teams, or retreating to our cabin, where quiet fosters creativity. These moments keep me grounded and remind me that leadership is more than a title—it’s the example we set for others, including our children.