Melanie Plott

I have been an executive assistant for 24 years, beginning my career in the Philippines where I provided support to two country managing directors, a chairman, and a CEO. When I moved to the United States, I worked briefly as an executive assistant for Cyber County Government supporting the finance and budget director, then as an administrative assistant at Fresenius Kidney Care Center. Currently, I work at Maryland Department of Transportation as an administrative assistant. I am also a registered nurse in the Philippines. In my current role at MDOT, a typical day involves handling calls from citizens who report problems regarding state highway, such as traffic, road closures, potholes, and drainage problems. We make sure these are all taken care of, especially during recent winter events when there were lots of citizens calling for reports on plowing and roadside assistance. I also process invoices for our contractors who help us with snow and ice problems, making sure they get paid and that reports from citizens are properly coordinated to the proper channels so these problems can be addressed. My main areas of expertise include calendar management, PowerPoint presentations, purchasing, and project management, providing high-level executive administrative support to top management. My most notable professional achievement so far has been learning the process of invoice processing and coordination with contractors during big winter storms. Even though I have been with MDOT for just a little over 6 months, I was able to help the office manager coordinate everything during a huge winter event. Being able to adopt, adjust, and learn the process in such a short period of time was a big achievement for me.