Melissa Blettner

Chief Executive Officer
Ancient Lore Village — A Boyd Hollow Resorts Destination
Knoxville, TN 37920

Melissa Blettner is a visionary hospitality executive and CEO of Boyd Hollow Resorts, where she leads the creation of immersive, purpose-driven destinations, including the acclaimed Ancient Lore Village. With more than four decades of experience in hospitality and destination-based attractions, she has built a distinguished career turning bold ideas into thriving, story-driven experiences that foster connection, inspiration, and a true sense of belonging.

Her leadership philosophy is grounded in the belief that hospitality can extend far beyond service, becoming a powerful catalyst for human connection, personal transformation, and meaningful shared experiences.

Melissa’s journey began at the age of 16, working at a country club, but a formative high school trip to Hawaii ultimately shaped her path. While staying at the Hyatt Regency Ka'anapali, she was inspired by the idea of creating environments where people could experience joy, connection, and unforgettable moments. She went on to pursue a degree in hospitality and began her career with an internship at a modest rooms-only property in Madison, where she gained a strong operational foundation.

Over the course of her career, Melissa has worked across nearly every discipline within the industry, including front office, sales, catering, marketing, brand development, business development, and human resources. During her 20-year tenure at Great Wolf Resorts, she played a pivotal role in scaling the company from a small, family-owned business into the largest owner, operator, and developer of indoor water park resorts in the world. In executive roles, including Senior Vice President of Creative Kingdoms, she led the development of innovative guest experiences such as MagiQuest, while championing a leadership style focused on empowering experts and building high-performing teams.

In 2019, Melissa met Tom Boyd, the visionary founder of Boyd Hollow Resorts, whose mission to create transformative hospitality experiences deeply aligned with her own. In 2020, she and her husband relocated from Wisconsin to Tennessee, navigating the challenges of the pandemic while bringing a bold vision to life with the development of Ancient Lore Village. Since its opening, the destination has welcomed more than 100,000 visitors and has emerged as a model for purpose-driven, story-based hospitality.

As CEO, Melissa now leads strategic growth and business development for Boyd Hollow Resorts, expanding its portfolio with new concepts such as Bokee’s Trek Experience and a wellbeing retreat focused on longevity and holistic wellness.

A passionate advocate for servant leadership, Melissa is deeply committed to mentoring the next generation of hospitality professionals and creating experiences that inspire people to slow down, connect more deeply, and leave the world a little better than they found it.

• University of Wisconsin-Stout - HRM
• University of Wisconsin-Madison - BS, General

• Woman in Hospitality and Tourism
• 40 Under 40
• 40 Over 40

• EWomen Network
• WXO
• FemCity
• The REAL Mental Health Foundation Ally

Q

What do you attribute your success to?

When I reflect on my success, I attribute it to the opportunity to help bring truly unique and lasting hospitality experiences to life. One of the moments I am most proud of happened recently when I visited the original Great Wolf Lodge with my grandchildren. Watching them engage with the characters I helped create, seeing them laugh and join in traditions like the nightly howl, was incredibly meaningful. It is a feeling that is hard to put into words.

Over the years, I have also seen my nieces and nephews grow up with the Great Wolf brand. They still send me photos wearing their wolf ears, and that kind of generational connection is something very special. It reminds me that what we build is not just a resort, it is a lasting memory for families.

The work itself was not always easy. Opening large scale resorts with hundreds of rooms and team members in a matter of weeks required intense focus and dedication. But the reward was seeing the impact, creating something that would stand the test of time, and delivering consistent, heartfelt service.

That same passion is what drives me today with Boyd Hollow Resorts and Ancient Lore Village. While the brand may still be emerging, I have a deep belief in what we are building and the impact it will have. I was fortunate early in my career to join Great Wolf Lodge when it was still a small, family owned company, and to be part of its growth into a global leader. When the opportunity came to do something like that again, I knew I had to take it.

Ultimately, my success comes down to the people. It is about surrounding yourself with talented individuals, empowering them to shine, and recognizing that it is the collective effort of a team that creates something truly extraordinary.

Q

What advice would you give to young women entering your industry?

My advice to young women entering this industry, and really any industry, is to find what you are passionate about and make it your superpower. Step fully into it and trust that you already have everything inside of you to succeed. At the same time, stay humble and committed to learning. Even after years of experience, I have found that every new opportunity brings new lessons. When I first came to Tennessee, I thought I had all the answers. Instead, it became one of the greatest periods of growth in my career. That willingness to keep learning is essential.

Success is also about the people you surround yourself with. Build strong teams, lift others up, and recognize that great things are never accomplished alone. It is not about taking credit, it is about creating something meaningful together. My management philosophy is rooted in basic human kindness. We are all human, and we will make mistakes. What matters is having the humility to learn from them and not repeat them. Growth comes from that awareness.

I also want women to know that they absolutely belong at the table. I have seen firsthand what happens when women step into their power and support one another. At Great Wolf Resorts, the majority of our senior leadership team was made up of women, and that collaboration and mutual respect made us stronger.

Looking ahead, we are entering a significant period where more wealth and leadership is transitioning into the hands of women. This creates an incredible opportunity. Women should feel confident in their ability to lead, to make smart decisions, and to guide businesses forward with both strength and heart.

Locations

Ancient Lore Village — A Boyd Hollow Resorts Destination

Knoxville, TN 37920