Melissa Bridges

Melissa Bridges, PMP, is a seasoned healthcare executive and customer success leader with over two decades of experience bridging the worlds of clinical care, education, and technology. Throughout her career, she has led patient service operations across multiple counties, trained aspiring medical professionals, and driven transformative growth in hospice and reconstructive surgical care. Her approach blends clinical insight with strategic business acumen, enabling organizations to enhance outcomes while delivering an exceptional patient experience.

Currently, Melissa serves as a Customer Success Manager at DeepScribe, where she specializes in optimizing customer journeys through technology integration, cross-functional collaboration, and data-driven engagement strategies. She has a proven track record of improving adoption rates, reducing churn, and building lasting client relationships. Her leadership style is grounded in empathy, strategic thinking, and a commitment to operational excellence.

In addition to her professional roles, Melissa is a certified Clinical Healthcare Instructor, CSPO, and Six Sigma-trained project manager with a diploma in Integrative Medicine. She is passionate about empowering teams and processes, whether it’s through building sales playbooks, training support teams, or mapping EHRs for seamless integration. Melissa’s mission is to combine people, process, and technology to deliver exceptional outcomes that make a meaningful difference in healthcare.

• Board Certified Holistic Healthcare
• Certified Scrum Professional®-Product Owner

• George Mason University
• Belmont University

• Board of Directors Secretary