Melissa Horton, Case Manager on Influential Women

Influential Woman · Nonprofit/Social Services

Melissa Horton

Case Manager, FIST and Star Generations

Santa Barbara, CA 93103

6Awards received

Certifications · Degrees · Memberships

Degree Bachelor of Science in Business Management with focus on nonprofits Degree Pepperdine Graziadio Business School (in progress) Degree College courses through Rising Scholars program and City College Degree AS in Marketing

Her Story

About Melissa

My journey to where I am today started from a very difficult place. At a young age, in early adulthood, I made a lot of bad decisions and ended up going through the justice system and experiencing homelessness. About four years ago, while I was in jail, a program brought in a college course through the Rising Scholars, and City College reached out to me. I took the course, did well, got out, and went to a year-long rehab where I really excelled in college and began changing my life in a positive direction. In 2023, I got a job at Goodwill as a supervisor in charge of a store, and when people experiencing homelessness would come in, I wanted to help them but couldn't due to the way things were set up. So I became an AmeriCorps member here in Santa Barbara and did homeless outreach as my AmeriCorps service. I fell in love with the hands-on approach to addressing an issue that is severely affecting our country. While I was an AmeriCorps member, I met someone starting a nonprofit called Fist and Star, which is Formerly Incarcerated, Striving, and Thriving, geared towards people coming out of prison or jail and getting them back into society. Since I had lived experience with that, I felt very strongly about contributing, so I signed up and became a board member in charge of marketing and development. Recently, I was hired at Step Down Housing as a case manager for people coming home from jails and prisons or who are homeless with dual diagnosis and substance use disorder, helping get them stabilized and back into society as contributing members. My whole life went from being a drain on society to being of service to society and being a real contributing member.

Her Interview

Ten minutes with Melissa

01What do you attribute your success to?

I definitely attribute my success to other people that have come before me that were willing to meet me where I was at. I was in jail, and City College brought in a class through the Rising Scholars, and them reaching out to me has fundamentally changed my life. I would also say I'm very involved with the women of this community here in Santa Barbara, and women are very powerful when they support each other. That support and willingness of others to reach out and help me when I was at my lowest point made all the difference in turning my life around.

02What advice would you give to young women entering your industry?

I would first want to draw out what it is she enjoys doing, what are her skills naturally, and what are areas that she's afraid of, to try to get her to acknowledge where her strengths are and to build on them. I would also encourage her to face fear and go for something that she secretly wants or desperately wants but is afraid of failing, and encourage her to just go for it. Then I would also encourage her to reach out to people around her when she is struggling, so that she knows she has support and community to build her up and be able to achieve her goals. Having that support system and being brave enough to pursue what you really want, even when you're scared, is so important.

03What are the biggest challenges or opportunities in your field right now?

One of the biggest challenges that faces people that work with those experiencing homelessness is that there's a gap in housing options. There are shelters, and then there's permanent housing, but there are some people that, due to mental illness or maybe even physical illness, are not capable of living on their own. Outside of a board and care, there's not really much being done for these people. They need an extra level of support. That's one of the things that we've been trying to bring to light - the gap in housing where people can live in apartments independently or they can live in shelters, but there's no intermediary section where you can have a case worker come by and work with them regularly to get them to where they can be independent.

04What values are most important to you in your work and personal life?

I value collaboration most of all. I love working with other people, as well as other nonprofits or institutions to get a job completed. I have found that when we join forces, we are able to get amazing things accomplished. I also value transparency and honesty. If something isn't able to be done, being able to say, hey, this is something we cannot get done, and then being able to look at what's holding it back. Being honest about limitations and working together to overcome them is essential to the work I do and how I approach both my professional and personal life.

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