Melissa Johnson

She is a customer experience, operations, and team leadership professional with experience in customer identity, call center management, retention, performance improvement, and employee engagement. She currently serves as Senior Manager of Customer Experience and Identity at Adobe, where she leads CXI operations, supports cross-functional improvements, and helps improve customer support performance across multiple channels. Her background includes leadership roles with Comcast Business and Comcast Cable, where she managed large teams, improved customer experience metrics, supported retention goals, and led operational initiatives across technical support, sales, and customer care environments.