Melissa Renee Juan

Melissa Renee Juan is a seasoned banking professional with more than two decades of experience and currently serves as an SVP Business Controls Manager at Bank of America. Her career has included diverse roles spanning sales, title litigation, regulatory affairs, the Office of the President, and social media servicing. This broad experience has given her a well-rounded understanding of banking operations, client service, regulatory requirements, and risk management. Melissa earned her Bachelor of Applied Science in Business Administration and Management from California State University, Northridge, graduating in 2010. Throughout her education and career, she balanced full-time employment with her studies and other responsibilities, embracing continuous learning as an essential part of professional growth. In her current role, she focuses on audit risks, process controls, and proactive risk mitigation across contact centers and multiple product lines, helping strengthen business operations and manage organizational risk. Beyond her professional responsibilities, Melissa is committed to leadership, mentorship, diversity, and community involvement. Her contributions have been recognized with the 2024 Global Diversity and Inclusion Award and the Pinnacle Award, which recognizes top-performing employees within the bank. She also serves as vice chair of Bank of America volunteers for the Los Angeles market and held leadership roles with the Hispanic Organization of Leadership and Advancement, where she supports mentorship and diversity initiatives. Her involvement in multicultural discussions and community service reflects her commitment to building meaningful connections and creating opportunities for others.