Melissa Kiefer

Melissa Kiefer is a highly skilled healthcare professional with over a decade of experience specializing in patient access, healthcare consulting, and strategic program coordination. She currently serves as an Intake Senior Care Representative at Cigna Healthcare, where she leverages her expertise in customer support, health insurance processes, and data reporting to improve patient outcomes and streamline access to care.

Prior to joining Cigna, Melissa spent nearly six years with AmerisourceBergen, where she excelled as a Patient Coordinator and Program Coordinator. During her tenure, she played a pivotal role in expanding patient access to specialty medications, including overseeing the launch of the first monthly injectable for HIV in the Miami region.

Through her dedication and persistence, Melissa helped secure access to life-saving treatments for more than 500 patients by successfully navigating complex insurance denials and appeals. She also had a significant impact on patient care in New York and Puerto Rico, reducing access time and escalations by 35%, which directly improved patient satisfaction and adherence.

Melissa’s expertise extends across reimbursement activities, Medicare and Medicaid trends, claims adjudication, and patient support services. Known for her strong problem-solving abilities, she has trained and mentored colleagues, collaborated with field reimbursement teams, and worked closely with providers and payers to remove barriers to care. Her leadership and hands-on experience have contributed to successful outcomes for patients and healthcare organizations alike.

A graduate of the University of North Carolina at Charlotte with a Bachelor of Applied Science in Accounting, Melissa combines her analytical background with a people-first approach to healthcare. She is passionate about supporting patients, advocating for equitable access to medication, and developing solutions that strengthen the healthcare system.

• University of North Carolina at Charlotte - BASc