Melissa Silva, Office Manager on Influential Women

Influential Woman · Private Practice Healthcare

Melissa Silva

CRC, CRHC

Office Manager, Rheumatology Associates, P.C.

Glastonbury, CT 06033

10Years experience

Certifications · Degrees · Memberships

Cert CRC Cert CRHC Member NORM

Her Story

About Melissa

She is a medical office, billing, and coding professional with experience in rheumatology practice management, medical billing, surgical scheduling, office operations, and healthcare administration. She currently works as Office Manager and Billing Manager at Rheumatology Associates, P.C. and previously held office, billing, and assistant management roles with New England Rheumatology. She also has long-term experience as a Surgical Scheduler with Valley Women’s Health Group. She is a Certified Professional Coder and Certified Rheumatology Coder.

She co-founded Sunlight on Suffield a community-driven group dedicated to promoting transparency & accountability in local government. We attend public meetings, speak on key issues, and record proceedings to make them accessible to residents.


She is co-chair of the Healthcare and Advocacy committee for the National Organization of Rheumatology Managers (NORM), which she has been an active member of for the past 10 years.

Her Interview

Ten minutes with Melissa

01What do you attribute your success to?

My family always encouraging me to be better, do more to better the places we fill, and be the best person I be.

02What advice would you give to young women entering your industry?

Believe in yourself and never put yourself down. Don't be your own worse enemy.

03What are the biggest challenges or opportunities in your field right now?

Biggest challenges are AI and how fast it is taking over.


Biggest opportunities are also AI and how it can help healthcare.

04What values are most important to you in your work and personal life?

Being honest and trusting your instincts.

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