Melissa Sipes

I've been working as a communications strategist for about 10 years now, since 2016, across various organizations. My work focuses on four main areas: PR and media, customer service training, motivational speaking, and editing and publishing books. Before this, I spent 15 years in banking, where my exceptional customer service skills opened an incredible door for me. I handled a very difficult situation with an angry customer who happened to be a vice chancellor at a university. I won her over by handling her matter not just expeditiously, but meticulously. She invited me to do a customer service training seminar at the university and wrote me a thank you letter on the university's letterhead. I posted it on Facebook in 2016, and customers who were heading major corporations saw it and started requesting customer service training. That gave me the confidence to leave my bank job and become a consultant. After that, I met the right people and ended up hosting radio and television, and doing public relations for government officials. Recently, I worked on PR strategy for a congressional candidate running for District 18 in Houston, developing a public relations plan to get his name out to different areas of the community. I've also written two books, including a customer service workbook that's both a standalone resource and the official tool I use for training. I'm having a book launch at Barnes & Noble in the Woodlands in May. I hold a Master's in Communication from Texas Southern University and an MBA from University of South Wales.