Melissa Solla
Melissa Solla is an accomplished transportation operations and customer experience leader, currently serving as the Market Leader for SilverRide across Las Vegas, NV, and Phoenix, AZ. With nearly a decade of experience in transit management, customer service leadership, regulatory compliance, and workforce development, she has built a reputation for creating safe, efficient, and people-centered mobility environments. Melissa is known for her ability to strengthen teams, elevate service quality, and lead with empathy—skills grounded in her bilingual communication abilities, union and non-union negotiation expertise, and deep commitment to community engagement. Before joining SilverRide, Melissa held progressive leadership roles with Keolis North America, where she managed large driver teams, improved employee engagement metrics, and delivered impactful training programs focused on safety, mental health, and customer service. Her background also includes years as a Customer Service Manager, where she led investigations, oversaw compliance standards, and built systems that enhanced both client relationships and operational outcomes. Melissa’s work consistently bridges performance excellence with compassion, making her a highly trusted leader in public and private transportation networks. Outside of her operational leadership, Melissa is active in mentoring and community service, regularly volunteering with organizations such as WTS, of Southern Nevada. She holds a Bachelor of Science in Criminal Justice from the University of Phoenix, graduating with a 3.9 GPA. Grounded, service-driven, and passionate about empowering teams, Melissa continues to shape transportation environments where safety, dignity, and care are at the forefront.
• Notary Public, State of Nevada
• University of Phoenix- B.S.
• Commitment to Excellence Award 2021
• WTS
• Latin Chamber of Commerce
What do you attribute your success to?
I attribute my success to being deeply self-motivated, having a strong work ethic, and always finding a way to figure things out, while also knowing I can rely on a great support system when I need it.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to lead by example, because your actions set the standard long before your words do.
What advice would you give to young women entering your industry?
If you see or know someone who needs support and wants to learn, be their mentor—offer guidance, share what you know, and help them grow.
What are the biggest challenges or opportunities in your field right now?
One of the biggest opportunities in my field right now is the opportunity to serve a community which continues to grow. The platform offers door to door, low-cost rides with dignity and care.
What values are most important to you in your work and personal life?
The values most important to me—commitment, loyalty, honesty, and accountability—I credit those close to me, mentors and those who took a chance and gave me the opportunity to grow. I'm grounded in the joy I find with my spouse, our dog, and the simple things I love like movies, the gym/Pilates, and traveling.