Meri Pusteoska

I've been working in customer-facing roles for 25 years, with the most recent 5 years focused specifically on customer success. I started in entry-level positions and built up to what I'm doing now. What I love most about my work is helping customers reach their goals - it's something I truly, truly enjoy, and that's what led me to continue in this field. In my current role, I manage a book of business with customers I connect with on a predetermined basis - some prefer touchbases every two weeks, others monthly or quarterly. We talk about their accounts, the products they have with the company, their return on investment, their goals, and what additional metrics they'd like to reach. I'm the main point of contact for everything - whether it's escalating tech support cases, handling billing questions, or just providing updates on the business. Everything funnels through me, even if I'm sending it to someone else. My most notable achievement isn't one specific thing, but rather the relationships I've built with customers that have lasted longer than my tenure at any single company. I've turned business relationships into genuine friendships through the way I manage accounts, and that means the world to me.