Her Story
About Michelle
A senior operations and quality leader with extensive experience in quality improvement, IT operations, call center management, and enterprise performance strategy. Currently serving as Director of Quality Improvement at Citizens Property Insurance Corporation, they lead enterprise quality programs, audit functions, system implementations, and cross-functional process improvement initiatives. With a career spanning leadership roles in insurance, healthcare technology, and enterprise IT, they bring deep expertise in operational excellence, team leadership, governance, training, and data-driven performance improvement.
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