Monica Pyles-Baker, Customer Success Manager on Influential Women

Influential Woman · Manufacturing

Monica Pyles-Baker

Customer Success Manager, Polo Custom Products

Topeka, KS 66614

Certifications · Degrees · Memberships

Degree Two-year degree in general studies Degree LPN (Licensed Practical Nurse) - fast-track program Member Women of Manufacturing network Member Women in Aviation network Member LEAD program (Ladies Empowered and Driven) Member Brothers in Blue reentry umbrella

Her Story

About Monica

My journey has been anything but traditional. I served in the Air Force as a combat medic before becoming a nurse, but my life took an unexpected turn when I ended up serving seven and a half years in prison for responding with what was deemed excessive force. While incarcerated, I was selected as one of the first 13 women to work at Polo Custom Products' new private industry location inside the women's correctional facility in Topeka, Kansas. Within three months, I was promoted to team lead, then production manager, and by the time I was about to be released, I refused to accept what everyone else accepted - leaving without a job. I began pushing and asking people for assistance to apply for their local corporate office and after many hurdles I was offered a job. That sparked something in me. I couldn't understand why these women were so broken that they just accepted they weren't worthy of having a job BEFORE releasing. I decided then to be that voice for change. I started working at corporate 5 days post release and ended up launching a POLO version of LEAD (Ladies Empowered and Driven), a reentry service that helps women with employment readiness, resume building, getting outfits ready, offering employment at other U.S. locations, doing transfers upon release, mock interviews, and being that support person so they're not alone when they get out. Today I am still working on the sales team, traveling 40-50% of the time facilitating customer relationships, building new partnerships, and sustaining the ones we currently have. I bring an insider view of production analytics that the team wasn't aware of before, and it's made us stronger. Through all of this, my relationship with God has been my foundation, and my passion is really about being a voice and using my testimony to empower women - whether it's for the women releasing from prison, in business partnerships, or just making sure I'm someone people can lean on for resources and follow-through.

Her Interview

Ten minutes with Monica

01What do you attribute your success to?

I attribute my success to my relationship with God; he is my foundation. God has given me an innate sense to navigate challenges. He gave me the power to bounce back from the setbacks in my life. My faith and testimony is what carries me through and gives me the strength to be a voice for others, to follow through on my commitments, and to keep pushing forward no matter what obstacles I face. Without that relationship with something greater than myself, I wouldn't be where I am today.

02What’s the best career advice you’ve ever received?

For a long time, I believed that if I just worked hard enough, stayed consistent, and delivered results, it would naturally be recognized. And while your work absolutely matters, I’ve learned that it’s not enough on its own. You have to advocate for it. You have to communicate your value clearly and confidently.


That advice changed how I show up. It taught me that there’s a balance - you don’t need to be the loudest person in the room, but you do need to make sure your contributions are seen and understood. Especially in environments where you may already be underestimated, your voice is just as important as your output.

It also reminded me that speaking up isn’t about ego - it’s about ownership. Ownership of your ideas, your growth, and the space you’ve earned.

03What advice would you give to young women entering your industry?

“The advice I would give isn’t just about succeeding in an industry - it’s about surviving it, navigating it, and ultimately reshaping it.”


You’re going to walk into rooms where you’re underestimated, overlooked, or not fully understood. Don’t let that shake you - it’s not a reflection of your capability; it’s a reflection of systems that haven’t caught up yet. Stay grounded in what you know, and more importantly, stay grounded in who you are.

Learn everything you can - be curious, ask questions, understand the why behind the work. Competence builds confidence, and confidence changes how people receive you. But don’t confuse confidence with having to prove your worth every second. You don’t owe anyone exhaustion to validate your seat at the table.

There will be moments where the pressure feels familiar - where environments mirror things you’ve already had to overcome in life. That’s where your testimony becomes your advantage. You already know how to endure, adapt, and push forward when things are hard. Most people in the room are still learning that.

Find your voice early. Speak up - even when your voice shakes. Advocate for yourself and for others who don’t yet know how. The industry doesn’t just need more women - it needs women who are willing to challenge what isn’t working.

And above all - don’t shrink to fit spaces that were never designed with you in mind. Expand them. Redefine them. Leave them better for the women coming behind you.

04What are the biggest challenges or opportunities in your field right now?

“My two biggest challenges right now are credibility and access to growth.”


First, as a woman in manufacturing - especially one whose background doesn’t traditionally signal “qualified” on paper - I often have to work twice as hard to have my analysis and insights taken seriously. I’m not just presenting data; I’m navigating perceptions. I’m intentional about how I communicate - making sure I’m patient, respectful, and not perceived as combative - but that also means my ideas are sometimes dismissed initially, only to be accepted later without acknowledgment. The real challenge is managing that dynamic without becoming discouraged or resentful.

Second, access to professional development is a significant barrier. Coming from what I call a “compromised past,” there’s often an unspoken ceiling. It can feel like the opportunity I was given is seen as enough - as if growth beyond that isn’t expected or supported. But the reality is, individuals with backgrounds like mine often need more support, not less, to fully realize their potential. And when that support isn’t there, it becomes a real obstacle to advancement.

05What values are most important to you in your work and personal life?

Integrity is everything to me. I believe in doing the right thing even when it’s uncomfortable, even when it’s not recognized, and even when it would be easier not to. My word, my work, and how I show up for people all have to align.

Accountability is a close second. I take ownership of my actions, my growth, and my outcomes. No matter where I’ve come from, I don’t let my past define my ceiling - I let it fuel my responsibility to do better, be better, and create better opportunities for myself and others.

And compassion - because without it, none of the rest matters. I try to lead and live with understanding, knowing that everyone is carrying something. Whether in business or at home, I care deeply about people, how they’re treated, and how I make them feel. You can be strong, driven, and successful - but still lead with heart.

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