Monica Castillo

Operations and customer service professional with extensive experience in retail coordination, front-desk support, and administrative operations. She currently works as a Receptionist at Calvary Hill Funeral Home, where she assists families and visitors with empathy, manages calls, and supports daily logistics. She also has long-standing experience with Neiman Marcus Group as a Coordinator and Merchandise Coordinator, supporting marketing initiatives, online merchandise management, purchase orders, and cross-functional collaboration across luxury brands. In addition, her retail background includes customer service and store operations responsibilities, reflecting strong organizational, communication, and client support skills.