Monique Vanden Heuvel, SHRM-CP, PHR, CPSP
Monique Vanden Heuvel, SHRM-CP, PHR, CPSP, is a seasoned Human Resources and Payroll professional with nearly three decades of experience across a wide range of industries. She currently serves as Manager of Human Resources and Payroll at Plumbing & Heating Wholesale, Inc. in Sioux Falls, South Dakota. Monique’s journey into HR began unexpectedly when a mentor recognized her potential and encouraged her to step into an HR role, where she had to learn quickly on the job. Though her background is in business, she discovered a passion for human resources and payroll, guided by strong mentors who shaped her professional growth. Over the years, Monique has gained broad experience working in sectors, including non-profit organizations, childcare, public transportation, and casinos. For the past 18 years, she has frequently served as an "HR office of one," managing all aspects of the HR function alongside payroll responsibilities.
In her current role, she is leading organizational restructuring, modernizes policies and employee handbooks, and partners closely with ownership to advance forward-thinking HR practices.
Known for her hands-on leadership approach, Monique works alongside employees to better understand their challenges and identify opportunities for development and success. She holds a CPSP certification in 401(k) plan management and was honored as the 2025 Distinguished HR professional of the Year by her local SESHRM chapter.
In additional to her work at PHW, Monique serves on the board of directors for her local SESHRM chapter - now in her fourth year of leadership - and is active in another state chapter supporting multi-location operations. She believes HR professional are both leaders and mentors, dedicated not only to helping employees succeed in their careers but also to supporting their overall well-being. Monique's career reflects a powerful blend of strategic leadership, operational expertise, and a deep commitment to people-centered HR.
• Certificate, Orientation for New Independent Living Specialist
• PHR, Human Resources
• SHRM
• Think 3D University Graduate
• Retirement Income for Plan Sponsors
• FCRA End User Certificate
• Certified Plan Sponsor Professional
• Leaders of Tomorrow Graduate
• First Response & First Aid to Mental Health in the Workplace
• Pathways to Inclusive & Equitable Workplaces Activator
• Getting Talent Back to Work Certificate
• Employing Abilities at Work Cerficate
• Veterans at Work Certificate
• Ditch the Drama 30-Day Certification
• National College - AAS, Business Administration and Management, General
• Distinguished HR Professional of the Year Award - Local SHRM Chapter - December 2024
• 2017 Bush Leadership Foundation Scholarship winner
• Local SHRM Chapter Board of Directors
• SHRM Chapter in another state
• CPSP
• Sioux Empire Society for Human Resource Management
• Siouxland American Payroll Association
• Junior Acheivment
What do you attribute your success to?
I attribute much of my success to someone who believed in me and gave me the opportunity to prove myself. Not everyone is fortunate enough to have that kind of support, and I recognize the difference it can make. Although this was not the career path I initially envisioned, someone saw potential in me and encouraged me to take on the challenge. That belief in my abilities and the trust placed in me were pivotal in shaping my growth and success. Today, I carry that forward by believing in my own abilities and striving to inspire that same confidence in others.
What’s the best career advice you’ve ever received?
Approach each day as a learning opportunity. Whether the experience is positive or challenging, every situation offers a lesson. Mistakes should not be viewed as failures but as valuable learning experiences that foster growth and development. I firmly believe in this mindset, and as we train new managers, we emphasize that it's okay to makes mistakes because that's how you learn, evolve, and strengthen your capabilities as a leader.
What advice would you give to young women entering your industry?
Don't be afraid to ask questions, take risks, or make mistakes as each is an opportunity to learn and grow. Have confidence in your abilities and believe in the value you bring to the table. I also believe it's important to have a mentor who can provide guidance and support while helping you navigate everyday challenges and professional development.
What are the biggest challenges or opportunities in your field right now?
I believe there are always opportunities for growth and impact within the HR field. Once of the most important is how we prepare and support the next generation. As HR professionals, I see our role as both leaders and mentors - helping others grow not only in their careers, but also as individuals. I value the exchange of learning, asking, "What can I teach you"? but also, "What can I learn from you"?
In my current role as and HR manager, I make it a priority to engage directly with the employees across all areas of the organization. Whether it's visiting the warehouse or connecting with other departments, I believe in working alongside our teams to understand their challenges, identify ways to support them, and help them succeed. Equally important is giving employees a voice and empowering them to grow within their roles.
What values are most important to you in your work and personal life?
Respect is a core value for me. I believe in treating others the way I would want to be treated, regardless of the situation. Even in difficult circumstances, such as terminations or tough conversations, it's essential to approach people with dignity and empathy. Trust is equally important, as it forms the foundation of meaningful relationships and effective teamwork. Clear and open communication is also critical both personally and professionally - to build understanding, alignment, and mutual respect.
Locations
Plumbing & Heating wholesale, Inc.
1410 North Main Avenue, Sioux Center, IA, 51250
Plumbing & Heating Wholesale, Inc.
1207 U.S. 30, Carroll, IA, 51401
Plumbing & Heating Wholesale, Inc.
840 Gordon Drive, Sioux City, IA, 51101
Plumbing & Heating Wholesale, Inc.
4315 4th Avenue West, Spencer, IA, 51301
Plumbing & Heating Wholesale, Inc.
1326 Michigan Street, Storm Lake, IA, 50588
Sioux City Central Kitchen & Bath
844 Gordon Drive, Sioux City, IA, 51101
Holmes Plumbing & Heating Supply
2003 C Avenue, Kearney, NE, 68847
Central Kitchen & Bath - Sioux Falls
501 North Kiwanis Avenue, Sioux Falls, SD, 57104