Monique Jackson

My career path has been unconventional. My academic background is in accounting, but I really learned that I loved people just as much as numbers and wanted to follow a unique way of putting those two things together. I spent probably the first 10 to 15 years in operations, running everything from fundraising organizations to YMCAs and nonprofits, WeWork, and Target, really understanding that connection of business and leaning into people. In the past 10 years, I've leaned into not only operations but also the HR space with a strong focus on community, culture, and DEI, really bridging the worlds together and understanding that those things that may seem like they don't impact the bottom line, such as the employee experience and total rewards packages, actually have a strong impact on that bottom line. In the last couple of years, I've really leaned into that focus with culture, community, and benefits, thinking about everything from benefits and leaves all the way to the community aspect that can really drive employee retention as well as directly impact business results. I create overarching strategy for gathering and creating community for employees and connecting that to the external customer community experience, ensuring that our remote employees located in different pockets of the world are still connected to our main mission, and I'm always looking at our employee value proposition to attract and retain folks while ensuring that inclusion and culture are embedded into our programs and systems, evaluating for equity.