Her Story
About Morgan
Morgan Condren is a Commercial Lines Account Manager at Morrow Insurance with more than 15 years of experience in the insurance industry. She began her career in 2011, gaining early exposure to agency operations before advancing through roles in sales, client service, and commercial account management. Her experience across both the sales and service sides of the industry has given her a comprehensive understanding of the full insurance lifecycle, from client acquisition and risk analysis to marketing, renewal strategy, policy administration, and ongoing account management.
In her current role, Morgan specializes in managing large and complex commercial insurance programs, with particular expertise in youth-serving organizations, including summer camps, schools, nonprofits, and conference centers. Her work requires detailed coverage analysis, strategic renewal planning, carrier and broker coordination, problem-solving, and the ability to manage multifaceted accounts with numerous coverage lines, exposures, and stakeholders.
Morgan’s expertise extends beyond traditional account management. She has become particularly focused on agency operations, workflow development, process improvement, and the effective use of agency technology. She has extensive experience working within Applied Epic and has taken an active role in identifying workflow inefficiencies, improving system utilization, developing processes, and finding practical ways to reduce manual work while improving consistency and accountability.
Her long-term professional focus is to continue expanding into insurance operations, process and workflow design, systems optimization, and technology implementation. Morgan is especially interested in helping bridge the gap between how technology is intended to work and how teams actually use it day to day. She believes strong operations should make it easier for employees to do their jobs well while giving leadership greater visibility into workload, performance, and opportunities for improvement.
Morgan is also an advocate for thoughtfully incorporating emerging technology, including artificial intelligence and automation, into insurance operations. Her approach combines hands-on insurance knowledge with an operational mindset, allowing her to evaluate new technology not simply for what it can do, but for how it can realistically improve workflows, productivity, client service, and the employee experience.
Morgan is committed to continued professional and leadership development. Within six months of joining Morrow Insurance, she was selected for the Selective Insurance Leadership Development Program, further strengthening her leadership skills and broader understanding of the industry.
Outside of work, Morgan enjoys supporting her daughter at softball games, playing pickleball, and continuing to develop new skills that support her personal and professional growth.
Her Interview
Ten minutes with Morgan
01What do you attribute your success to?
I attribute my success to not stopping at no, keeping going despite bumps in the road, and always wanting to be someone people can come to for advice while raising the standard.
02What’s the best career advice you’ve ever received?
The best career advice I have received has come from the leaders and colleagues who have supported my journey in the insurance industry. Their encouragement, guidance, and belief in my potential have played a significant role in my professional growth. Through opportunities such as Selective Insurance’s leadership development program, I have been able to strengthen my leadership skills, expand my perspective, and continue growing as a professional.
03What advice would you give to young women entering your industry?
My advice to women is to lean on each other, don't look at coworkers as competition, soak up as much information and learn from others, make room for other people, and remember that helping someone else shine does not dim our own light.
04What are the biggest challenges or opportunities in your field right now?
One of the greatest opportunities in commercial insurance today is finding new ways to improve operational efficiency while continuing to deliver exceptional service to clients with increasingly complex needs. I believe the industry has significant potential to embrace innovation, strengthen collaboration, and develop more effective solutions that support both businesses and customers. By working together and adapting to change, we can continue to enhance the client experience and drive meaningful progress across the insurance sector.
05What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are collaboration, integrity, organization, continuous improvement, teamwork, and building trusted relationships. I believe strong relationships and a commitment to working together are essential to achieving meaningful results, whether I am partnering with clients, supporting colleagues, or contributing to shared goals.
I am passionate about continuous learning, professional development, and finding ways to improve processes and operations. I also value giving back to the community and supporting nonprofit organizations by helping them protect and sustain the programs that create positive opportunities and lasting impacts for young people.
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