Morgan Johansson

She is an accomplished customer success and experience executive with over eight years of expertise in driving global customer experience strategy, service excellence, and CX innovation across the technology sector. Currently serving as Senior Director of Global Customer Success & Experience at Momentus Technologies, she leads global customer success and experience strategy, overseeing customer experience programs, team development, and service delivery across international markets. Prior to this role, she spent over six years at Qualtrics in progressively senior roles, including Global CX Lead/SME, CX Lead for the Americas, Customer Consultant, and Account Executive, where she built deep expertise in customer experience consulting, sales, and service delivery. Her career also includes roles as Brand Ambassador at GMR Marketing and Sales Development at Catalyst Exhibits. She is recognized as a strategic, customer-centric, and results-driven leader who combines deep CX expertise with strong team leadership and a passion for delivering exceptional customer experiences that drive loyalty, retention, and business growth.