Najma Premnavaz

What I attribute most to my success is honesty, dedication, patience, and a continuous learning mentality. The work we do is in a very specialized area that very few people had explored before, especially when I first started. There were no clear guidelines or established systems, so I spent years researching case studies, studying client experiences, and personally developing treatment protocols that could truly support people facing serious health challenges.

However, I quickly learned that no two people are the same. Every client comes with a different story, different emotions, different medical conditions, and different needs. That is why one of the most important parts of our work is listening. Many of our clients are going through extremely difficult moments in their lives. They may be anxious, emotionally overwhelmed, physically uncomfortable, or emotionally exhausted from their journey. To truly help them, we must first understand them with compassion and patience.

At the same time, I realized that while every cancer patient’s personal journey is unique, many of the treatment side effects and emotional struggles are very similar across all age groups—from young patients to elderly patients. The short-term and long-term side effects of chemotherapy and radiation, such as hair loss, skin sensitivity, swelling, pain, dryness, emotional stress, and fatigue, are often the same. Caregivers also experience similar emotional stress, anxiety, and mental exhaustion while supporting their loved ones. Understanding these common patterns helped me create structured treatment protocols and wellness systems that can be consistently delivered with compassion and care. This foundation is now becoming very important for our franchising and rollout model, allowing us to expand these specialized services to more communities while maintaining quality, consistency, and personalized support.

I believe real healing begins with genuine care and communication. I take the time to listen carefully, ask thoughtful questions, understand their concerns, and explain treatments in a way that makes them feel safe, respected, and supported. This is not just a beauty service or wellness treatment—it is a deeply human experience that requires empathy, trust, and emotional connection.

Over the years, every client we have helped has also taught us something valuable. Serving more than 3,500 clients has given us real-world experience that cannot be learned from textbooks alone. Every journey, every challenge, and every success story has helped us refine our protocols and better understand how to care for the next person who walks through our doors.

That experience and dedication are now becoming the foundation of our franchising and expansion model. The knowledge, compassion, and treatment systems we developed through years of hands-on care are not only helping our local community in Princeton, but will also help people across the country who are searching for these specialized services.

My success comes from truly dedicating myself to people, learning from every experience, and always approaching each client with patience, compassion, honesty, and the desire to make a meaningful difference in their lives.

The best career advice I have ever received is to never stop learning and to always listen to people with patience and compassion. Success is not only about technical knowledge or business growth—it is about understanding people, their emotions, struggles, and real needs. Especially while working with cancer patients and health-challenged individuals, I learned that true healing begins with listening carefully and treating every person with empathy, honesty, and respect.

When I entered this field, there was no established model for oncology wellness and beauty care, so I researched case studies and developed treatment protocols myself. Over time, I realized that while every patient’s journey is unique, many treatment side effects and emotional challenges are very similar across all age groups—from young patients to elderly patients. Understanding these common needs helped me create structured wellness protocols, organic product systems, and supportive therapies that are now becoming the foundation of our franchising and expansion model.

Today, as we expand through franchising, I continue learning from our franchise centers, clients, and communities. I carefully listen to feedback and experiences to improve our facilities, therapies, products, and technologies so we can provide even more effective and compassionate care. My vision is not just to grow locations, but to make specialized wellness, Ayurveda, preventive care, and supportive oncology services accessible to communities everywhere.

My advice to young women entering the health and wellness industry is to keep an open mind and learn to understand different cultures, perspectives, and people. I was born and raised in India, later moved to the Middle East, and then came to America. I have also traveled to many different places, and those experiences taught me that the world is not the same everywhere. When we stay in only one place, we often think everyone sees life the same way, but traveling and interacting with different communities helps us better understand people, their emotions, their values, and their needs.

This industry requires more than technical skills or beauty knowledge—it requires compassion, patience, empathy, and research-oriented learning. American women are very smart and confident, and they understand their value very well, but for anyone entering the health and wellness field, it is important to truly understand the emotional and physical needs of people. At Lana Health and Wellness and Lana Onco Spa, when we hire team members, we always teach them to be compassionate, patient, and empathetic. People who come for wellness care, especially health-challenged clients, are often going through emotional stress, anxiety, or physical discomfort. An aggressive mindset cannot provide compassionate care.

I believe the most important quality in this field is the ability to listen. People do not only come for treatments—they come because they want care, understanding, comfort, and support. When we patiently listen to people and genuinely understand their situation, only then can we truly help them. That human connection is what creates trust, healing, and long-term success in this industry.

In my personal life, I always value honesty, loyalty, kindness, and respect. In my professional life, I value leadership, dedication, innovating new things, and definitely teamwork. However, in both my personal and professional values, I'm looking for honesty, dedication, compassion, and empathy. These are the values I'm looking for.