Nancy Maylum, RN

Nancy Maylum, RN, is a dedicated healthcare professional with a career spanning more than a decade at Optum, where she serves as a Clinical Quality Training Consultant. Beginning her professional journey as an emergency room nurse, Nancy developed a strong foundation in patient care and critical decision-making that continues to inform her work in healthcare quality measures. Since transitioning to a remote role in 2010, she has become a subject matter expert on 20 HEDIS and CMS Star measures, creating and delivering training for abstraction teams and supporting over 90,000 physicians nationwide in improving preventative care and STAR ratings.

Throughout her career, Nancy has demonstrated a commitment to education and process improvement. Her typical workday involves updating training materials for the upcoming year, conducting live bi-monthly training sessions, and guiding both abstraction teams and providers on accurate documentation submission. Her leadership and expertise have been recognized through multiple awards, including the prestigious 2024 Superhero Award, which included a week-long trip to Hawaii, and the SAGES Clinical Service Award in 2019, highlighting her significant contributions to the field.

Beyond her professional achievements, Nancy has navigated personal challenges with resilience. Raised as an only child, she later discovered a large biological family, adding new dimensions to her personal journey. She also acknowledges the challenges faced by nurses with an associate’s degree who possess extensive experience but are limited by educational requirements for higher-paying positions, underscoring her advocacy for recognition of practical expertise alongside formal education. Nancy’s blend of clinical experience, leadership, and commitment to healthcare quality makes her a valued mentor and expert in her field.