Nanett Guillory

This experienced customer service and sales professional has built a successful career in the home improvement and building products industry, specializing in client consultation, product selection, and showroom sales. With more than 18 years of experience as a Showroom Consultant at Heatwave Supply, she has developed a reputation for delivering exceptional customer experiences while helping homeowners, contractors, designers, and builders identify solutions that meet both functional and aesthetic needs. Throughout her tenure, she has guided clients through the product selection process, leveraging her extensive knowledge of plumbing, fixtures, and home design products to provide tailored recommendations. Her ability to understand customer requirements, communicate technical product information, and build lasting relationships has contributed to strong customer satisfaction and repeat business. Known for her consultative approach, attention to detail, and commitment to service excellence, she works closely with customers from project conception through completion, ensuring a seamless and positive experience. Her expertise includes showroom management, product merchandising, sales support, client relationship management, and coordinating with industry professionals to achieve successful project outcomes. With nearly two decades of industry experience, she continues to serve as a trusted resource for customers seeking quality products, professional guidance, and personalized service in the residential and commercial building sectors.

My professional journey began 50 years ago, and it remains as exciting and fulfilling for me today. I'm drawn toward the creative process of luxury sales. Once you reach an expert level of product knowledge, you're not only able to educate your customers. You have the ability to envision and combine products to offer the client high end design with optimal functionality. For me, luxury product sales have been the building blocks of my career. My skillset has been honed and crafted through several industries; whether it was fine jewelry, merchandising, upscale clothing, furniture, or decorative plumbing (to name a few), the process remains the same. I pride myself on my level of expertise within each industry I've worked. To be an effective, authentic salesperson, you must know your products inside and out. My strategy for coaching and training those new to the world of sales is always the same, do your research, familiarize yourself with everything on display, and most of all focus on all product education available to you. I work to provide lasting solutions that lead to lifetime customers. Building trust is essential in this industry. When you've proven your skills and earned the trust of a client, that's when the magic happens. The ability to turn a vision, an idea, or a simple statement into something tangible for your client is greatly rewarding. We've all heard of "good, better, best" in sales, but I like to say "good, better, best, and luxury". Dream big and believe in yourself, it's OK to start from the top and sell down if needed. However, if you lack the confidence in yourself as a salesperson to offer the luxury items, the "dream" options, then you won't reach your full potential in sales. I'm a firm believer in never shrinking myself to make another person comfortable. You must buy into yourself before a client is able to do the same. It's also crucial to find ways to stand apart from your peers, whether its the ability to read blueprints or implementing statement lighting into your sales presentations, always find a way to set the bar higher for yourself. Lastly, always remain grateful for the opportunity to engage with your clients; the relationships you make can last a lifetime. After 50 years, the things that remain the most meaningful to me are the people I've had the privilege to know and assist.