Natalia Mleczko, Senior Customer Success Manager - Global Strategic Accounts on Influential Women

Influential Woman · Media, software sector, digital media, AI

Natalia Mleczko

Senior Customer Success Manager - Global Strategic Accounts, Smartly

Chicago, IL

10Years experience

Her Story

About Natalia

Natalia Mleczko has spent about 10 years working in media, the software sector, digital media, and AI. After graduating college in 2016, she launched her career as an associate at a small financial software company before moving into a media planner and account executive role at a smaller agency. She gained further experience through short stints at Publicis and WPP, where she first worked with enterprise clients. Natalia then broke into big tech with a role at TikTok in customer success, a career-defining move during a period of hypergrowth where she supported travel and auto clients and served as a subject matter expert on a brand list study, bridging measurement and sales teams for over 250 sellers. Based in Chicago, she attributes her success to a strong support system and an unwavering resilience rooted in her Polish immigrant upbringing, living by the principle of falling seven times and standing up eight. She values being a self-starter who works hard and never gives up, and she aspires to eventually transition into a university professor role to share her industry knowledge and give back to students, inspired by her own professors and her family's teaching heritage.

Her Interview

Ten minutes with Natalia

01What do you attribute your success to?

My strong support system of family and friends helped me through the ups and downs of a tumultuous industry. I have an unwavering attitude that failure is not an option, and every setback is a springboard for the next success. I live by fall 7 times, stand up 8, with resilience rooted in my Polish immigrant upbringing.

02What values are most important to you in your work and personal life?

Being a self-starter with hard work and never giving up. Resilience and grit from my Polish heritage where our people fought to keep our culture. Facing rejections as redirections with a bigger plan and purpose.

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