Nichole Supachana

Nichole Supachana serves as Quality Manager at Mohawk Valley Health System in Utica, New York. She entered the laboratory field in 2011 after completing phlebotomy training through BOCES continuing education and advanced through roles including phlebotomist, non-clinical supervisor, and lab IT positions before assuming her current role five years ago. Supachana oversees quality metrics, corrective actions, audits, scheduling, payroll, point-of-care, competencies, and the education and onboarding team while also acting as a certified de-escalation instructor and internal auditor. She is a principal trainer for the hospital's EPIC Beaker system and holds additional certificates in phlebotomy, leadership, strategic thinking and innovation, and healthcare management. As a board member of the American Society for Clinical Pathology Central New York chapter, she helps organize the annual conference. Supachana attributes her success to her integrity, proactive problem-solving approach, dedication to patient care, and loyalty to her director Christine Goldman, and she remains committed to staff engagement and raising awareness of laboratory careers through school tours and community involvement.