Influential Woman · Employee Training, Landscaping, Customer Service
Nichole Taylor
Employee Trainer, Not specified
Boyd, TX
Her Story
About Nichole
With over 20 years in customer service, I work as an employee trainer and also run my own landscaping business. My main focus is training employees for new store openings, which means I work with people who sometimes have never worked in the business before. I train both individuals one-on-one and entire store teams all at once when opening new locations. The main thing I do when I go into work is make sure everything is organized and ready for whenever it's time to train everybody. I'm a people person, and I have the patience to get people through the learning process. Even when someone comes in grumpy because a receipt didn't print or something, by the time they walk back out, they're smiling. People at my work are always asking where I'm at, and I go above and beyond in everything I do. It all relies on me when they're done with training and how they perform, which is a very big challenge, but I have the patience to do it.
Her Interview
Ten minutes with Nichole
01What do you attribute your success to?
I definitely attribute my success to my family. Having a supportive family has been the foundation of everything I've been able to accomplish.
02What’s the best career advice you’ve ever received?
The best advice I've learned is to be who you are. If you try to impress somebody else, then you're not who you are, and then you won't completely reach your goals or stuff like you would want to. I believe that staying true to yourself is how you really succeed.
03What advice would you give to young women entering your industry?
Don't judge yourself too harshly when you're going through something you don't know about. People get nervous during first impressions, like an interview or the first day or something. You can't count that day. You can perform however you want to, but that first day doesn't define you.
04What are the biggest challenges or opportunities in your field right now?
The biggest challenge is when you've got somebody that doesn't know what they're doing and you have to be patient to get them through it. I mean, they bring in people that have never done anything like what we do, and I have to train them to do that. Some people just never get it, and it's a very big challenge because it all relies on you whenever they're done with training and how they perform.
05What values are most important to you in your work and personal life?
Honesty is very much the most important value to me. Even when you don't want to tell the truth, or when you want to avoid it or whatever, it always comes out better that you do, because it always comes back around. I also believe in humor - I think it's important not to take everything too seriously, even when people say I have RBF, resting B-I-T-C-H face, sometimes without realizing it.
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