Nici Welch
”If you change your way of thinking, it will change your life”
I am a Parts Manager and Service Manager with extensive experience in the diesel industry, specializing in fire apparatus and emergency vehicles. Over the course of my career, I have developed expertise in operational planning, service standards, and team leadership, ensuring that vehicles critical to public safety are maintained to the highest standards. My work has allowed me to cultivate strong relationships across West Texas, Arizona, and Nevada, collaborating with municipalities, vendors, and internal teams to deliver seamless service and reliability. Previously, I served as a Service Manager at Siddons Martin Emergency Group, where I prioritized emergency vehicle repairs, and oversaw day-to-day operations. I focused on budget management, vendor procurement, and process efficiency, ensuring the operational excellence and readiness of critical emergency vehicles. Prior roles at W.W. Williams, Firetrucks Unlimited, and Cummins Inc. further strengthened my abilities in project management, service operations, and customer engagement, giving me a well-rounded perspective on both the technical and managerial aspects of the industry. I hold an Associate’s degree in Business Administration and Management from Heritage College Nevada, which complements my hands-on experience in service and parts management. I am passionate about leading teams, solving complex operational challenges, and delivering reliable solutions for emergency services. Through my work, I strive to combine technical expertise, strategic planning, and a commitment to excellence to ensure that the vehicles and systems I manage are always ready to perform when they are needed most.
• Heritage College Nevada
Heritage College Nevada
Associates, Business Administration and Management, General
What do you attribute your success to?
I attribute my success to discipline and taking ownership and accountability in everything I do. Staying focused, holding myself responsible for outcomes, and consistently following through on commitments have been key factors in achieving both personal and professional growth.
What’s the best career advice you’ve ever received?
The best advice I received was to take up space. Don’t shrink to fit expectations—lead with confidence, ask questions, and own your expertise.”
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to learn the business inside and out and to ask questions confidently—never apologize for seeking knowledge. Trust your expertise and don’t underestimate the value you bring. Most importantly, don’t shrink yourself to fit into a space that wasn’t built for you; make your presence, skills, and perspective known.
What are the biggest challenges or opportunities in your field right now?
Greater workloads, blurred boundaries between work/home life, and high performance expectations have increased stress and burnout risk.
What values are most important to you in your work and personal life?
I value integrity, resilience, and balance. This, with staying grounded and true to who I am while protecting my personal life, allows me to lead with clarity and confidence.