Nicole Aubry
Nicole Aubry is an experienced Application Consultant at Cogsdale Corporation, specializing in business analysis, communication, and delivering tailored technology solutions that align with client needs. With more than eight years of diverse professional experience, she has built a strong reputation for translating complex requirements into practical, value-driven outcomes. Her work is rooted in a commitment to collaboration, ensuring that organizations can optimize processes while maintaining clear and effective communication across teams.
Prior to her current role, Nicole held leadership positions in customer support and credit management, including roles with MAXIMUS and South Jersey Industries. Across these positions, she led operational improvements, strengthened customer engagement strategies, and implemented process enhancements that drove measurable business results. Her extensive background in collections management and compliance has equipped her with a unique ability to analyze systems, identify inefficiencies, and implement strategic solutions that improve both performance and customer experience.
Nicole’s career reflects a consistent dedication to growth, adaptability, and empowering others through change. Recently certified in change management, she brings a forward-thinking approach to organizational transformation, helping teams navigate evolving systems and workflows with confidence. Known for her strong analytical mindset and clear communication style, she continues to support organizations in achieving sustainable, value-aligned success.
• Change Management Certification
• Community College of Philadelphia
• National Utility Association Community Outreach Award
• Breast Cancer Support
• Autism Support
• Inner-City Youth Financial Education
What do you attribute your success to?
I attribute my success to hard work and always being willing to learn. No matter what position I'm in or what challenge I face, I give 110%. I've carried this approach throughout my entire career, whether I was in collections for 25 years or now in my technical consulting role. Being willing to continuously learn new things has allowed me to finally land in the field I studied for decades ago and to keep growing and taking on new challenges like my recent change management certification.
What’s the best career advice you’ve ever received?
The best career advice I ever received came from my husband when I was two weeks into my first big collections turnaround job. I came home and told him I couldn't do it because what they were requesting from me, I didn't understand how to explain to them that I knew how to do it. He said to me, 'I need you to just go and be your authentic self. Set a plan, and do it the way that you know how to do it to get the results.' He reminded me that if they knew how to do it, I wouldn't be there. That advice changed everything for me. Now, every time I go into any situation, I listen to the way the company trains me, but I do it the way I know how to do it. I can only be my authentic self to get the job done.
What advice would you give to young women entering your industry?
My advice is all about confidence and being your authentic self. Never let them see you sweat. You may not know the answer, but if you're confident about what you are saying, they're going to believe you. There's a way to say 'I don't know' without saying 'I don't know.' You can give your opinion of what you think should happen and then say you can get further information. But here's the key: when you are unsure and you're not confident when you speak to someone, they don't trust what you're doing. I've seen peers who started at the same time as me, but we're leaps and bounds apart because their confidence when they get in front of clients just isn't there. Confidence is everything in this field.
What values are most important to you in your work and personal life?
Trust is a huge value for me. I have to trust the people I work with and I work for, because I've been in situations where the trust just wasn't there, and it doesn't make for a great work life. The other critical value is balance, specifically work-life balance. Early on in my career, when you're young, you're always chasing how much money you can make. But someone said to me that at some point, it has to be about the quality of life, not the quantity of life. The quantity of life will come, but you have to have the quality of life. That's been one of my biggest things: I have to have a balance. I'll give you 110%, but I need a balance.