Influential Woman · Corporate Medical Services
Nicole Caley
Sr Director AP Shared Services, TAG - The Aspen Group
Phoenix, AZ
Her Story
About Nicole
Nicole Caley is a dynamic leader whose 27-year career has been defined by one guiding belief: organizations transform when their people do. As Senior Director of Shared Services, she brings that philosophy to life every day, while also working nationally as a consultant, helping leaders across the country build world-class departments from the ground up.
For the past 15 years, Nicole has channeled her expertise into speaking and coaching, leading workshops that tackle the real challenges leaders face — emotional intelligence, conflict management, imposter syndrome, and the art of leading multi-generational teams. Her philosophy is simple but powerful: leadership isn't a title, it's a daily habit, built one percent better every day. Alongside this work, she teaches global certification courses in accounts payable, accounts receivable, procure-to-pay, and order-to-cash, shaping the next generation of finance professionals.
Nicole's academic foundation runs deep, with a BA in Accounting and a Certificate in Forensic Accounting, plus an MBA concentrated in Organization Development — both earned from Benedictine University. For the past decade, she has also given back to her profession through service on the Board of IOFM Chapters.
Her impact hasn't gone unnoticed. Nicole was named AP Director of the Year for companies over $1 billion by the Institute of Finance & Management in 2016. The International Association of Top Professionals has honored her repeatedly: Top Professional of the Year in Finance & Management (2018), Empowered Woman of the Year (2019), and Influential Person of the Year (2022) — culminating in IAOTP's prestigious Lifetime Achievement Award, presented at their annual gala in New York City in December 2023. Most recently, in 2026, Nicole received the Top Mentor Award in recognition of her dedicated work mentoring foster children — a testament to a heart as generous as her résumé is impressive.
Nicole's story has been featured in Top Industry Professional Magazine, as well as in the books Top 50 Fearless Leaders (Volume 2) and America's Leading Ladies Who Positively Impact the World. Through it all, she remains committed to a single mission: helping others become one percent better, one day at a time.
Her Interview
Ten minutes with Nicole
01What do you attribute your success to?
Nicole credits her success to a single trait forged early in life: resiliency. Raised by her grandmother and shaped by a childhood that demanded strength beyond her years, Nicole learned to navigate adversity long before she ever stepped into a boardroom. Surviving sexual assault and facing her share of failure along the way could have hardened her — instead, they built her. Each challenge became a teacher, and each setback became fuel for growth rather than a reason to stay small.
That early resilience became the foundation for everything that followed. It's why Nicole approaches new opportunities, difficult conversations, and bold career moves without hesitation — she's already proven to herself that she can survive hard things and come out stronger on the other side. This willingness to "dive right in" isn't recklessness; it's the quiet confidence of someone who has already weathered life's toughest storms and knows she can weather more.
Today, that same resilience fuels her mission to help others do the same — whether she's coaching leaders through imposter syndrome, mentoring foster children who remind her of her own journey, or teaching teams that growth often begins on the other side of discomfort. For Nicole, resiliency isn't just a personal trait; it's a leadership philosophy she passes on to everyone she mentors.
02What’s the best career advice you’ve ever received?
The best career advice Nicole ever received was deceptively simple: pause.
Just pause. Before reacting, before responding, before speaking — pause. Because sometimes it's not the right audience. Sometimes it's not the right place. Sometimes you need a moment to calm yourself before you say something you can't take back. And sometimes, that pause is exactly what you need to reevaluate what you're really trying to say — and how you want to say it.
That one word has shaped the way Nicole leads. In moments of conflict, frustration, or high pressure, she doesn't rush to fill the silence — she uses it. That pause has saved relationships, sharpened her communication, and turned reactive moments into intentional ones. It's advice she now passes on to every leader she coaches: sometimes the most powerful thing you can do in a room isn't what you say — it's the space you give yourself before you say it.
03What advice would you give to young women entering your industry?
Nicole's advice to young women stepping into this industry is direct: you have to learn how to get your voice heard, and you have to make a seat for yourself at every table. No one is going to hand it to you — you have to claim it.
But claiming your seat isn't about demanding attention; it's about earning it. Nicole is clear that competency comes first. Show up prepared. Know your numbers, know your work, know your value — and let that competency speak before you ever have to raise your voice. Respect isn't given, it's earned, and it's earned through consistency, preparation, and results.
Once you've done that work, don't shrink back. Speak up in the meeting. Ask the hard question. Offer the idea, even if your voice shakes a little the first time. Every seat at every table was, at some point, empty until someone decided to sit in it. Nicole wants young women to understand: you belong there — but it's up to you to prove it, own it, and never apologize for taking up the space you've earned.
04What are the biggest challenges or opportunities in your field right now?
For Nicole, the biggest challenge — and the biggest opportunity — in her field right now is the same thing: AI, and the speed at which it's being adopted.
She's blunt about it: too many leaders she knows are years behind where they need to be. AI isn't a future trend to prepare for someday — it's already reshaping how organizations manage people, processes, and systems today. Leaders who treat it as optional, or who assume they have time to catch up later, are going to be left behind — not because they lack talent, but because they underestimated how quickly the ground has shifted beneath them.
But where others see a threat, Nicole sees opportunity. The leaders who lean in now — who get curious, get educated, and start integrating AI into how they lead and operate — will be the ones who define what leadership looks like for the next decade. For Nicole, this is where her "one percent better every day" philosophy matters most: you don't need to master AI overnight, but you do need to start moving today. Standing still is no longer neutral — it's falling behind.
05What values are most important to you in your work and personal life?
Above all, Nicole values authenticity — being true to herself, even when it would be easier to compromise. She has never been willing to bend her values to fit someone else's comfort, agenda, or expectations, and that unwillingness to compromise has become one of the defining threads of her career.
Closely tied to that is honesty — not the easy kind, but the real kind. Nicole believes in telling the truth even when the reaction might be uncertain, uncomfortable, or unwelcome. She's learned that honesty delivered with integrity, even when it's hard to hear, builds more trust and respect in the long run than saying what people want to hear in the moment.
And underneath it all is a simple, non-negotiable belief: be a decent human being to everyone. Regardless of title, status, or circumstance, Nicole treats people with the same respect and kindness — because for her, how you treat people isn't a leadership strategy. It's just who you are.
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