Her Story
About Nicole
Nicole Jennings is a Lab Manager at a private pediatric practice serving the Woburn and North Andover communities in Massachusetts. With nearly two decades of experience in healthcare, she has built a career rooted in clinical laboratory services, starting in phlebotomy and steadily advancing through increasingly responsible roles. She is known for her hands-on approach to patient care and her commitment to maintaining high standards in laboratory operations.
She began her healthcare journey as a phlebotomist and went on to serve as a Laboratory Services Coordinator and later a Lab Supervisor, where she gained extensive experience in workflow management, quality control, and team leadership. Over time, she expanded her expertise into lab development, including building and organizing laboratory systems in prior roles. Her promotion to Lab Manager reflects years of consistent performance, leadership, and deep technical knowledge in clinical diagnostics.
Nicole holds a Bachelor of Science in Psychology and a Bachelor of Education in Early Childhood Education from Fitchburg State University. Initially drawn to education due to her passion for working with children, she ultimately transitioned into healthcare to make a more direct impact on patient well-being. Today, she combines her background in education, psychology, and laboratory science to support pediatric patients, lead her team effectively, and ensure reliable, high-quality diagnostic services.
Her Interview
Ten minutes with Nicole
01What do you attribute your success to?
I was raised in a family where resources were scarce, and I learned that hard work and perseverance were the only reliable paths to opportunity. Throughout my life, I've pursued excellence through discipline—balancing academics, athletics, leadership activities, and work, then putting myself through college while working full time. As a parent, my goal has been to give my children opportunities I never had without losing sight of the values that helped me succeed. I believe in leading by example, teaching responsibility, developing life skills, and helping young people build the character and work ethic they'll need to thrive.
02What’s the best career advice you’ve ever received?
Treat people how you want to be treated. I swore if I ever got to a position of authority, I would be a trusted confidant, have open conversations, and remind my staff that we are all human and make mistakes. Own it, learn from it, move on.
03What advice would you give to young women entering your industry?
"Don't let your circumstances—or someone else's expectations—determine your ceiling. Let your character, work ethic, and willingness to learn define how far you can go."
04What are the biggest challenges or opportunities in your field right now?
In healthcare, opportunities are not always obvious—especially outside of large health systems. Success often requires the courage to pivot, embrace new challenges, and keep learning. Those who remain adaptable while staying true to their values are best positioned to grow personally, professionally, and as leaders.
05What values are most important to you in your work and personal life?
I believe a person's character is defined by their integrity. Trust and honesty are the foundation of every meaningful relationship. The truth isn't always easy, but it is always better than a lie because it allows people to solve problems, learn from mistakes, and maintain trust. I believe in taking accountability for my actions, working hard for what I earn, and leading by example. My goal as a parent is not only to provide opportunities I never had but also to teach my children the values that create lasting success: honesty, responsibility, resilience, and respect for others. I want them to understand that mistakes are part of life, but owning them is what builds character.
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