Nicole McMickle
Nicole McMickle is a seasoned hospitality executive and people-focused leader serving as Senior Director of Training and Operations Excellence for Outback Steakhouse at Bloomin' Brands, Inc. in Tampa, Florida. With nearly two decades at the organization and more than 35 years in the restaurant industry, Nicole’s career journey began as a hostess and progressed through roles including managing partner, area director, and multiple corporate leadership positions across operations, digital technology, and productivity. Today, she leads training strategy, operational project implementation from pilot to national rollout, and leadership development initiatives supporting nearly 800 restaurants nationwide.
Nicole holds a Bachelor of Arts in Psychology from University of Lynchburg (formerly Lynchburg College), a foundation that informs her people-first leadership philosophy. She specializes in training methodology, operational excellence, and leader development at every level—from hourly team members to market vice presidents. A Certified Professional in Training Management (CPTM) and Mental Health First Aid–certified advocate, Nicole believes strongly in fostering cultures where performance and well-being coexist. She champions work–life satisfaction and self-care as essential components of sustainable leadership.
Beyond her corporate role, Nicole serves as Tampa Bay Board Chair for the American Foundation for Suicide Prevention, guiding efforts to save lives and bring hope to those affected by suicide. She has been instrumental in expanding mental health awareness initiatives within the hospitality industry, including distributing 988 Suicide & Crisis Lifeline resources across restaurants and encouraging open dialogue around mental health challenges. As founder of Bloomin’ Balance, the company’s employee wellness ERG, and an active fundraiser for organizations such as Susan G. Komen and St. Jude Children's Research Hospital, Nicole continues to lead with purpose—measuring success not only by operational results, but by the leaders she develops and the lives she impacts.
• Mental Health First Aid Certification
• Certified Professional in Training Management (CPTM)
• University of Lynchburg - B.A.
• Carrabbamico of The Year
• Outbacker of the Year
• Team Member of the year
• WFF Changemaker winner
• American Foundation for Suicide Prevention (Board Chair)
• American Foundation for Suicide Prevention (Board Chair)
• Miles for Moffitt (Team Captain and Volunteer Organizer)
• Bloomin' Balance Employee Resource Group (Founder)
• Susan G. Komen Charity Runs
• St. Jude's Fundraising
What do you attribute your success to?
I really think my success comes from the development of my team. I have a really strong team that works under me, which allows us to influence so many parts of the business, and I'm known for being able to develop leaders. One of my team members was our Outbacker of the Year last year, which is a huge lifetime achievement award. I have a team member this year who's going to be team member of the half year and then team member of the year at the restaurant. Another girl that works for me is the WFF Changemaker winner for 2025. Really, that's what I'm most proud of - watching my people shine and get the recognition that they deserve and helping lead them in a way that makes them so successful. I also had an incredible mentor, Warren Sheeler, who was my joint venture partner when I worked for Bonefish. He was very down-to-earth, a great operator, brutally honest with you, and would challenge you to be better no matter how good you were. His leadership style was amazing - instead of just giving me answers or a list, he would say things like 'come show me what you see here' or 'what do you see? What do you hear?' That really shaped how I lead today.
What’s the best career advice you’ve ever received?
The best career advice I ever received came from John Cooper, who was the president of Bonefish. He asked me what my priorities were, and I said my family, and then my job. He told me I had it wrong. He said it has to be you first - you have to take care of yourself and be the best you can be, and then your family, and then your work will fall in place. That really stuck with me. It took me a long time to get there, but now I try to be the example of how you can have work-life satisfaction. There's not balance all the time, but really being able to show up for everybody in your life, as well as yourself, will make you more successful at your career.
What advice would you give to young women entering your industry?
What I've tried to show young women is that you can have it all. I have 3 kids, I serve on a board as the board chair for the American Foundation for Suicide Prevention, I'm married, I take care of my mother, and I'm successful professionally. It took me a long time to not feel like I had to pick and choose. The advice that really changed things for me was learning that you have to put yourself first, then your family, and then your work will fall in place. I try to be the example of work-life satisfaction - there's not balance all the time, but really being able to show up for everybody in your life, as well as yourself, will make you more successful at your career. I also make sure my team knows they can take care of themselves and their families. I tell them, if your kids are sick, you go take care of them, we've got this. I fundamentally believe that, and showing that makes all the difference. I had friends who told me years later that they loved working for me but felt they could never leave because I was always there first. I've tried to really not be that person going forward.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is the ongoing inequity women face in corporate and hospitality roles. However, I see a strong opportunity to spotlight and elevate female leaders—especially those who began in hourly positions—to inspire others and help create clearer pathways to leadership.
What values are most important to you in your work and personal life?
The values most important to me center around taking care of yourself first so you can show up for others, both professionally and personally. I believe in work-life satisfaction rather than perfect balance, and I try to model that for my team. I have an open door policy and I'm known for developing leaders and helping people shine. I fundamentally believe in supporting my team when they need to take care of their families or themselves. Beyond work, giving back to the community is incredibly important to me. I'm the board chair for the American Foundation for Suicide Prevention, which I became involved with after getting my mental health first aid certification through our employee health and wellness group, Bloomin' Balance, which I founded. I also lead our team for Miles for Moffitt every year, organizing volunteers for the event. That one's really special to me because I lost my dad to liver cancer. Whether it's mental health advocacy, cancer research, or other causes like St. Jude's and Susan G. Komen, I believe in being involved and supporting in any way I can. I continually try to educate myself around the things I do and become as knowledgeable as I can in that space, and then I find what I love and continue to stay more involved with that.
Locations
Bloomin' Brands, Inc. - Outback Steakhouse
Odessa, FL 33556