Her Story
About Nicole
Nicole Mungro is an operations and sales leadership professional in telecommunications. She has over five years of experience in sales and over seven years in leadership, currently serving in a senior manager role leading sales operations. In this capacity, she oversees 15 to 19 leaders, emphasizing servant leadership through coaching, motivating, and developing her team. A typical day involves morning huddles to set game plans, monitoring KPI performance targets with hourly reports, attending corporate meetings, conducting candidate interviews, and collaborating on day one target meetings. Nicole holds a strong track record of achievement, including earning the Retention Leadership Year Award and leading her team to number one in the enterprise across more than 14 sites, which contributed to her advancement. She is pursuing her education as a student at Strayer University, where she is majoring in Criminology with a minor in law after transferring from community college. She plans to complete her bachelor's degree and then attend UNC for its law program. Nicole attributes her success to hard work, dedication, and resilience, and she values integrity and morals above all. She advises that your brand is everything and encourages young women entering the field to set high goals, remain open to feedback, and avoid complacency.
Her Interview
Ten minutes with Nicole
01What do you attribute your success to?
I attribute my success to my hard work and dedication. Even on rough days when I question myself, I push forward because I am resilient and don't give up. I work my way around challenges, ask for feedback, and do whatever I can to perform to the best of my ability.
02What’s the best career advice you’ve ever received?
Your brand is everything. It is the first impression of everything. Perception is everything, so you always want to make sure that you have a smile on your face, and you're putting your best foot forward. Everyone is always watching you, so do your job to the best of your ability.
03What advice would you give to young women entering your industry?
You are your brand. Always set your goals high. Never settle for being complacent. There's always room for opportunity, and always be open to feedback. All feedback will not be good feedback, but it'll be critical to your learning process and to your journey of growth.
04What are the biggest challenges or opportunities in your field right now?
Time management is definitely one of the biggest challenges in my field. You don't have structure blocks to spend 30 minutes on one task and 20 minutes on another. You have a lot of tasks at hand, especially being in management, and you have to meet deadlines, support your direct reports, and hit targets. As a leader, you have to figure out if you need to come in earlier or stay later to stay above it all.
05What values are most important to you in your work and personal life?
Integrity is one of the biggest values for me, along with morals. Without integrity, a lot of things are questionable, so I put that at the top of my list whether it's my career or my home life.
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