Nicole Phillips

I've been in the health insurance field for about 15 years, starting when I was a young mom looking for a job. I received a blessing at Blue Cross, and within a month, I knew this was what I was meant to do. Throughout my career, I've been involved in project management within the health insurance industry, implementing new tools and software, and collaborating with different departments to ensure fluidity and efficiency while making sure regulations aren't missed. I did venture out for about 3 years into the biomanufacturing and plasma collection industry, managing compliance and regulations, opening new centers, and training, but my heart called me back to health insurance. Today, I'm in a member-facing role where I have the opportunity to interact with our members, helping guide them through their benefits, answering questions, connecting them with doctors, making new appointments, helping establish specialty care, and triaging difficult situations. I process claims and help navigate challenging circumstances. I've been really blessed to have the opportunity to work so closely with the people who ultimately keep us in business. What I love most about my work is the impact I know I make. Health insurance can be a nightmare for people to navigate, especially when they're sick and scared financially and health-wise. Being able to bridge that gap and provide some comfort is truly rewarding.