Her Story
About Nicolle
Nicolle Eskridge serves as a Technical Account Manager at Zoom, where she has worked for the past eight and a half years. With a total of about 12 years in technology, she spent roughly 10 years as a Customer Success Manager prior to her current position. Eskridge earned her degree from Colorado Technical University and began her career with roles at Gates and BioWest, now known as Peak 10, before joining Zoom. In her role, she manages a small book of enterprise clients, acting as their dedicated technical resource through weekly meetings and quarterly business reviews. She emphasizes constant communication, internal collaboration across teams such as sales, engineering, and product, and maintaining professional relationships to ensure customer success. Eskridge also highlights the importance of not burning bridges and building strong internal networks, advice she received early in her career.
Her Interview
Ten minutes with Nicolle
01What’s the best career advice you’ve ever received?
The greatest piece of advice would be to just maintain those relationships internally with everybody that you work with. It's very important that you try not to burn bridges, or that you maintain that good relationship with everybody, and that you're respectful, and that you come across in a professional manner, because you don't ever know who you may need in the future to help you with something. Those relationships are absolutely pivotal in being able to make those steps and grow, and be able to move forward.
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