Nikeisha Peay
Nikeisha Peay is an accomplished Commercial Loan Officer with a strong foundation in business administration and management. She currently serves at Shellpoint Mortgage Servicing, where she applies her expertise in commercial lending to support clients and help them achieve their financial goals. With over 15 years of experience in client advocacy and customer service, Nikki brings a combination of analytical insight and practical problem-solving to every engagement.
Prior to her current role, Nikki honed her skills as a Senior Customer Advocate at Verizon, where she spent 15 years delivering exceptional service and driving customer satisfaction. She also served as a Lifestyle Consultant at Aspire Lifestyles, demonstrating her versatility and ability to adapt to diverse industries while maintaining a client-centered approach. Her career reflects a dedication to understanding client needs, streamlining processes, and fostering lasting professional relationships.
Nikki holds a Bachelor’s degree in Business Administration and Management from the University of South Carolina Upstate and has completed the Achieving Competitive Excellence (ACE) program. Known for her resilience, adaptability, and commitment to excellence, she thrives in challenging environments and consistently seeks opportunities to grow professionally while supporting the success of her clients and colleagues.
• Achieving Competitive Excellence (ACE)
• University of South Carolina Upstate – Bachelor of Science in Business Administration and Management
What do you attribute your success to?
I attribute my success to resilience and adaptability. After an 11-year career with Verizon ended due to organizational changes, I transitioned into commercial mortgage out of necessity. Embracing the challenge and learning quickly allowed me to turn a difficult situation into an opportunity for growth and success in a new field.
What advice would you give to young women entering your industry?
My advice to young women entering the commercial mortgage industry is to remain open to learning and to consistently go the extra mile. Developing expertise in managing property loans and related tasks requires diligence, curiosity, and a commitment to understanding client needs. Ultimately, focusing on helping people and ensuring their satisfaction will lead to long-term professional fulfillment—success is measured not just in financial results, but in the positive impact you create for others.
What values are most important to you in your work and personal life?
The values that are most important to me are helping others, prioritizing people’s happiness, and ensuring excellent customer satisfaction. For me, the impact I have on others and the relationships I build are more meaningful than financial gain, and they guide both my professional and personal decisions.