Nikeisha Powell

I attribute my success to my team. When we first started, we were a small group of just six people, and I’m proud to say that the original team is still with me today. We’ve never had a culture of high turnover, and that consistency has been one of our greatest strengths. The people who helped build this company from the beginning are still here contributing to its growth.

At our annual Christmas dinner this past year, we presented service awards, and it was incredibly meaningful to see so many team members receiving plaques for 10+ years, 7+ years, and 5+ years of service. Even the employees who joined more recently have already been with us for two years or more. Seeing that level of commitment was truly heartwarming.

It reminded me that success is never built by one person. It’s built by a group of people who believe in the mission and grow together. I often tell my team that I’m not building a legacy just for myself—I’m building a legacy for all of us. The longevity of our staff and the culture we’ve created together are what I’m most proud of.

The best career advice I’ve ever received came from a fellow business owner, who encouraged me to seek out retiring business owners and consider acquisitions as a strategic path for growth. That guidance opened my eyes to opportunities I hadn’t previously considered. Alongside that, I’ve learned the importance of persistence—staying committed, adaptable, and proactive has been key to advancing my career.

My advice is simple: don’t give up.

I’m a strong believer in ownership. Building something of your own—especially for the first time—is a tremendous accomplishment. There will be moments when the pressure to walk away feels overwhelming, but perseverance makes all the difference. If I had given up during the difficult moments, we wouldn’t be celebrating 13 years in business today, and we certainly would not have survived something as challenging as COVID as a small business.

Passion is also essential. If you find something that truly excites you—something you wake up happy to pursue every day—hold on to it. Opportunities like that are rare. Many people start businesses, but when their heart isn’t truly in it, the business struggles because leadership energy sets the tone. Your team feels your commitment, your enthusiasm, and your belief in the mission.

For those who want to start a business but feel afraid, I encourage them to take the chance. Entrepreneurship can be intimidating because of the unknown. However, if you have a solid business plan, a strong work ethic, and the ambition to keep moving forward, you can absolutely achieve your long-term goals.

Success rarely comes without uncertainty—but courage, preparation, and persistence make all the difference.

One of the greatest opportunities in my field is the consistent nationwide demand for reverse distribution services. Pharmaceutical returns management is an essential function for pharmacies and healthcare institutions, which means the need for compliant, reliable solutions continues to grow across the industry.

At the same time, the field presents its share of challenges. Competition has increased as more organizations enter the space, and the regulatory environment remains complex. Pharmacies and healthcare providers must navigate strict compliance standards, including inspections and potential penalties if regulations are not properly followed.

Successfully operating in this environment requires strong due diligence when selecting partners, as well as proactive risk management. Our focus has always been on ensuring that the solutions we provide help our clients remain compliant while maximizing the value they recover from their returns. By staying ahead of regulatory changes and maintaining high operational standards, we are able to support our clients with confidence and reliability.

The values that guide both my professional and personal life are integrity, faith, perseverance, and a deep commitment to people.

Integrity is at the center of everything I do. In an industry like pharmaceutical returns and compliance, trust and accountability are essential. Our clients rely on us to operate with precision and transparency, and I believe that doing the right thing—even when it is difficult—is what builds lasting relationships and a strong reputation.

Faith is also a guiding force in my life. It provides the foundation for how I lead, how I approach challenges, and how I support the people around me. Entrepreneurship can come with many uncertainties, and faith has always helped me remain grounded and focused on the bigger purpose behind the work.

Perseverance is another value that has shaped my journey. Building and sustaining a business for more than a decade requires resilience, especially during difficult moments. Staying committed to the vision, even when obstacles arise, is what allows progress to continue.

Finally, I place tremendous value on people. Whether it’s my team, our clients, or the communities we serve, relationships matter. I believe success is most meaningful when it is shared, and creating an environment where people feel respected, supported, and empowered is something I work toward every day.