Nykia Banks, Customer Relationship Management Manager on Influential Women

Influential Woman · Financial

Nykia Banks

Customer Relationship Management Manager, Federal Reserve Bank of Richmond

Richmond , VA

Certifications · Degrees · Memberships

Degree Associate's Degree from University of Phoenix Degree Bachelor's Degree from University of Phoenix Degree Currently pursuing Master's in Psychology from University of Phoenix

Her Story

About Nykia

I've been with the Federal Reserve for about 15 years now, and the journey has been really great with a lot of opportunities. I'm responsible for making sure that the nation's currency is able to run sufficiently through our authentication machine, the BPS3000. We spend a lot of time talking with other offices throughout the country and application developers, making sure that the applications we're using are the best ones for us and keeping an eye on the metrics of offices across the system, identifying challenges ahead of time. We're a 24-hour operation, so someone's always on call because we have a lot of night shift people that work, and they'll call our contact center to get assistance overnight with balancing machine issues or anything like that. What I love most about my career is the room for opportunity. There's always opportunity for advancement and opportunity just to learn more, to soak up things that you probably would never even think that you would be involved in on a day-to-day basis. Coming from where I come from and the way I was raised, these things would have never crossed my path. I would have never had the opportunities to be in rooms with people, hearing a lot about what they're doing that helps our economy. My most notable professional achievement is having my story featured at the Fed. I started out homeless when I actually got this job and didn't have anything, so I've built myself up from the ground here. I was able to achieve two college degrees since I've been here and have been promoted. I've completed a professional development program for people leaders. Being one of the first people to graduate from college from my family, just being in these rooms means more to me than anything. My work can be seen on a daily basis, even if you don't know what's doing it. We're responsible for making sure that your money is running properly through the nation's economy, that you're not being scammed, and that we're able to take care of any counterfeits to try to keep that down. It makes me very proud to know that my work contributes to such a big deal.

Her Interview

Ten minutes with Nykia

01What do you attribute your success to?

I would say my children. Because I always wanted to be able to show them what they could be, and I always felt like I wanted to be their first role model. So everything that I do is for them. We don't have a lot of family members to look up to, or different things like that, and they didn't have that either. So I felt like it was my responsibility for them to see more than what we already knew, for what life had been for us. So my children are my attributes. Everything I do, I do it for them.

02What’s the best career advice you’ve ever received?

I was always told that stuck with me was to do it afraid. Because where I come from, you were always kind of labeled and stereotyped, and so it always kind of made me think, oh, that may not work for me, or I may not be good enough for that. But just getting up around people, I've developed what I call my COW, my circle of wisdom. And those people that are in that, they have always told me, you do it afraid. Even if you think that you're not good enough, if you're fearful of not being worthy, do it anyway, because even when you don't believe in yourself, nobody else will. Something that has always stuck with me is just persevering. Just having one of my mentors tell me my perseverance is just outstanding, because I won't quit. I won't stop until I get to the goal.

03What advice would you give to young women entering your industry?

I would say just remember who you are, and know that you have value, and that what you have to offer is just as important as your counterparts. Because in this industry, you don't find a lot of people that may, especially coming from where I come from, there's not a lot of people with these backgrounds. And speaking to a lot of people that I've worked with nowadays, you know, listening to their backgrounds, it's nothing like mine. So I would just tell people when you know who you are, you be firm in that, and you stand on that, and you never let anyone second-guess or make you second guess who you are. If you know that you fit what they're asking for in this industry, or any other industry, you do it afraid. You apply afraid, you speak afraid, but you also be confident in what you're doing.

04What are the biggest challenges or opportunities in your field right now?

Well, obviously, right now, we're facing some challenges as far as freezing a lot of job postings. Job postings are being frozen right now, so there's not a lot of movement able to be done. There's some critical things that are able to be done, but the usual fluid movement that you usually might see within the jobs of the Federal Reserve, those are not as available right now due to the current freeze, so we're just working our way through those and just accepting the opportunities as they come.

05What values are most important to you in your work and personal life?

In both personal and professionally, I would say integrity is one of the big things for me. Just being accountable. And I always think of being a team player, and those are all in both professionally and personally. Team player, because you can't do everything alone, and I've come to know that. So, as a single parent going through and navigating my children through college and potential military, I know that I need a village, just like I knew that I needed a village when I was coming up in the Fed in the beginning. There were people who took me under their wings, they taught me a better way of speaking. They taught me a better way of just displaying myself and making sure that people understood I want to be here. So that was what worked for me.

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