Olivia Hagerman, BSN, RN

Olivia Hagerman, BSN, RN, is an experienced nursing leader currently serving as the Emergency Department Manager at Deaconess Illinois Crossroads in Mount Vernon, Illinois. With nearly a decade of experience in nursing, she has built a strong foundation in high-acuity care, specializing in emergency medicine and intensive care settings. Her career reflects a consistent commitment to delivering safe, efficient, and compassionate patient care in fast-paced clinical environments.

Throughout her nursing journey, Olivia has held progressive roles including travel nurse, emergency department shift supervisor, registered nurse, and now emergency department manager. She began her career at the bedside, where she developed strong clinical expertise in trauma care, critical care, and emergency response. Over time, she expanded her leadership responsibilities, earning a reputation for reliability, clinical excellence, and the ability to remain composed under pressure while supporting both patients and interdisciplinary teams.

In her current leadership role, Olivia oversees daily emergency department operations while remaining actively engaged in bedside care. She is known for her hands-on management style, regularly assisting staff with patient care, mentoring newer nurses, and ensuring clinical standards are consistently met. A graduate of Rend Lake College and Murray State University, she continues to advance her education while maintaining certifications in ACLS, BLS, PALS, and trauma nursing. Her professional philosophy centers on supportive leadership, clinical integrity, and fostering a culture where nurses feel heard, valued, and empowered.