Her Story
About Patricia
I started my career in the medical field with a background in sleep and glaucoma, where I naturally gravitated toward anything organized or structural. At the glaucoma practice, I identified gaps in their onboarding system that were causing billing issues and claims denials. Because I had experience in both the back office and front office, I could see the problems clearly. I told the founder what was happening and he said if I wanted to spearhead an onboarding program, I could. I loved it, so I did it. By the time I left, everyone was coming to the Dallas location to be trained by me, regardless of where they were starting, to help eliminate those billing issues and create a seamless onboarding program. Then the pandemic hit and I got laid off. One of my patients recommended I apply to Dallas ISD, and I've been in education ever since. I started as an attendance clerk making $19,000 a year. My principal told me there was no reason I shouldn't have a degree, that people weren't looking at me because I didn't have the piece of paper, and that going back to school would open so many doors. So I went back and got my bachelor's from Lamar University. Before I even graduated, I got a call from the lady who used to deliver trainings to me when I was at the campus. It was a full circle moment. I used to sit there and say, one day I'm going to be able to influence the systems that are in place for you all. Now I'm the project manager over training and development at Dallas ISD, where I train and develop 400 employees across 300 schools on student information systems, policies, and procedures. I also work as Director of Growth and Development for Raw Power, an elite athletic development company. As a first-generation college graduate and a minority woman in leadership who is younger than many of my colleagues, I've faced challenges both internally with imposter syndrome and externally with people. But I've learned that the most important thing isn't what my degree taught me, it's learning to build relationships and meet people where they are. That's what has made me an effective leader.
Her Interview
Ten minutes with Patricia
01What’s the best career advice you’ve ever received?
I was mentored by Sarah Madison Miller, the founder of a local production company. She sat on a call with me for 15 minutes and told me to look into project management because, as an eldest daughter, I am a project manager. She told me to stop listening to the things I keep telling myself and focus on what I know. She said I'm able to articulate my thoughts, I'm a great communicator, and there's virtually nothing I can't do because I have this mindset of if I don't know how to do it, I'm willing to learn it. She told me I have a lot of skills that some of the most people with the most degrees don't have or will never have, because they're not open to receiving feedback. She said I'm always seeking new information, building new connections, and that's what's going to take me where I want to go. That advice really changed my perspective and helped me see my strengths clearly.
02What advice would you give to young women entering your industry?
I would say walk into that space like God sent you there. Read the room, because with the ability to read the room comes the ability to set the room. Going into project management, I was a control girl, but you'll learn that it's like a wedding. Yes, you have this vision, you want everything to be perfect, but we all know something always happens at a wedding. The caterer forgot the utensils or something, right? Project management is a lot like that, in that you want it to be perfect, but something is going to come up, so you've got to learn to pivot. It's really taught me so much about myself, about how to respond to when things don't go how you expected them to. That in itself, personally and professionally, has been invaluable. So walk in with confidence, read the room so you can set it, and learn to pivot when things don't go as planned.
03What are the biggest challenges or opportunities in your field right now?
I would say the most challenging thing are the people. If you're not able to connect with people, you won't succeed. I tell people that are going into leadership, if I would have focused on tasks, and deadlines, and logistics, I wouldn't be where I am right now. I'm not a perfect leader, but my team knows that I advocate for them. From a perspective of training and development, yes, I always keep the people that we are training and developing at the forefront, but I also think of my team and their needs, because obviously every training, I have asked of them. In order for them to know that, I had to communicate with them and build their trust. They don't always like what I ask them to do to execute the plan, but because I've built that rapport with them, because of the relationship that I have with them, they follow through. The challenge is the people, getting to know them, but once you get past that, it's a piece of cake. There are leaders that don't know their team and what they need, and they'll not be able to lead them because they lack that component of the relationship or the rapport.
04What values are most important to you in your work and personal life?
My thing is always to be intentional and to do things with excellence. No matter what I'm doing, I do it with that mindset. I need to be intentional in my delivery and do it with excellence. I've also learned that people love when they can relate to you. A lot of people earn a degree or meet certain accolades and they no longer talk about what it took to get there, the dirty work or the not-so-pretty parts. I've learned that people like that honesty. People tell me, how do you do this? And I'm like, girl, you only knew how many times I cried to complete that task before I completed that task, because that's real. It gives either other women or other people that insight of, oh yeah, she cried while doing that too. It might take a few tears or a couple breakdowns, but I just gotta reset. So transparency is important to me, being intentional, and sharing your knowledge. I always say there's enough room for all of us at the table, so I'm not a person that's gonna learn something and hold back. I'm always trying to develop other people, and that's the reason I have the job that I have.
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