Pattie Capezza

 I attribute my success to learning from failure and using those lessons to build something even stronger. My husband and I once owned a flooring company in Florida that we grew from just $900 into a $20 million business. During the recession, we lost everything — the business, our cars, and our home. At the same time, we were responsible not only for ourselves, but for our children, who were also working alongside us.

When we started over, we made a promise to ourselves: we would rebuild the growth we once achieved, but this time we would use the lessons we learned from failure to create something even better. We took everything that worked, everything we learned through tough experience, and applied it here in Tennessee with K&P Remodeling.

That experience taught us that no business is invincible. Even when things are running smoothly, you have to stay prepared because challenges can come when you least expect them. I never forget that feeling in the pit of your stomach when things go wrong, and it motivates me every day to keep pushing forward and to never go back to that place again.

We feel incredibly blessed to have been given a second chance, and that’s why helping people means so much to us. We go above and beyond to make sure every customer is completely happy, because if the customer isn’t happy at the end of the job, then we’re not happy either.

The most rewarding part of what we do is hearing from customers after their project is complete — getting those calls where they say, “This is everything you promised. It’s beautiful. I love it.” Moments like that make all the hard work worth it.

The best career advice I ever received was: “Never let success make you comfortable, and never let failure stop you.”

That advice stayed with me through both the highs and the lows of business. It taught me to keep growing, stay prepared for challenges, and use every setback as an opportunity to learn and come back stronger.

The best career advice I can give is this: don’t let failure define you — let it teach you. Some of the hardest moments in life will give you the knowledge and strength that success alone never could.

Work hard, stay humble, and never stop learning. Treat people the right way, keep your word, and always be willing to go above and beyond. Success isn’t built overnight; it’s built through consistency, resilience, and how you respond when things don’t go as planned.

Most importantly, don’t be afraid to start over if you have to. Sometimes your greatest setbacks become the foundation for your greatest accomplishments.

One of the biggest opportunities in the remodeling industry is scaling growth through big-box retail partnerships and a repeatable, “cookie-cutter” model that allows businesses to efficiently expand into new markets. At the same time, the field remains highly sensitive to economic downturns, and entering new markets often requires significant upfront marketing investment to build brand awareness and demand.

The values that are most important to me in both my work and personal life are integrity, resilience, loyalty, and compassion.

I believe in doing the right thing, even when no one is watching, and always keeping my word. Resilience is important because life and business both come with challenges, and how you respond during difficult times defines your character. Loyalty matters deeply to me whether it’s with family, employees, customers, or business partners, I believe in supporting the people who stand beside you.

Compassion is equally important. I never forget what it felt like to struggle, which is why I try to help others whenever I can and make sure people feel valued and respected. At the end of the day, success means very little if you don’t treat people well along the way.