Patty Rago

Patty Rago brings 25 years of experience to her role in the retail grocery industry in Charlotte, North Carolina. She is responsible for 160 associates and oversees operations at a location that generates between 35 and 40 million dollars in annual revenue. Her daily responsibilities include HR management, facilities management, maintaining food safety protocols, and executing key performance indicators while fostering high levels of service engagement for both customers and associates. Rago leads with integrity as her guiding principle and emphasizes organization, discipline, and strong planning when advising new professionals. She draws inspiration from her mentor, former district manager Dawn Steinbach, who demonstrated graceful and humble leadership. Outside her professional role, Rago has served for the past three years on the board of directors for Charlotte Family Housing and as a member of its governance committee, contributing to a nonprofit that provides shelter and holistic support services to families experiencing homelessness in the Charlotte area, including unique accommodations for whole families with teenage boys.