Her Story
About Patty
Patty Roels is the CEO/Owner of Infinium Healthcare Inc. and a highly accomplished healthcare executive with more than 30 years of experience in long-term care and post-acute care finance, operations, and revenue cycle management. She began her career as a medical biller and advanced through progressively senior leadership roles, ultimately serving as Vice President of Finance across multiple healthcare organizations. Over the past two decades, she has held executive positions in four different companies, developing deep expertise in revenue cycle strategy, financial operations, compliance, and large-scale team leadership within complex, regulated healthcare environments.
Three years ago, Patty founded Infinium Healthcare Inc., a revenue cycle management company built to support healthcare providers facing increasing financial and operational pressures. Today, she leads a team of more than 30 professionals dedicated to helping clients improve cash flow, reduce denials, strengthen reimbursement outcomes, and optimize revenue performance. In her role, she also builds strategic partnerships with healthcare organizations and health plans, designing scalable systems that enable small and mid-sized providers to compete more effectively with larger healthcare systems. Her work focuses on delivering practical, results-driven solutions that bring clarity and structure to complex revenue cycle challenges.
Patty is also a respected speaker and thought leader in healthcare finance and revenue cycle transformation, and she is currently writing a book reflecting her professional journey and philosophy. Her leadership style is grounded in service, integrity, and empowerment investing in the growth of her team while providing meaningful support to clients beyond transactional engagements. She is deeply committed to leveling the playing field for smaller healthcare providers, ensuring they have the tools, systems, and support needed to remain financially strong and resilient in an increasingly challenging reimbursement landscape.
Her Interview
Ten minutes with Patty
01What do you attribute your success to?
I attribute my success primarily to my parents, who served as strong and consistent role models throughout my life. Their guidance, values, and example shaped my work ethic, resilience, and commitment to doing things with integrity. The foundation they provided has influenced both my personal and professional growth and continues to guide the way I approach challenges, relationships, and opportunities.
02What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is not to confuse effort with effectiveness. That insight has stayed with me throughout my career and continues to shape how I approach my work. I’ve learned that success isn’t just about working hard, but about focusing that effort in the right areas, prioritizing what truly drives results, and making intentional decisions that create meaningful impact.
03What advice would you give to young women entering your industry?
My parents told me my whole life, you can be anything you want to be if you try. That's definitely something that's always stuck in my head, and it's the advice I would pass on to young women entering this industry.
04What are the biggest challenges or opportunities in your field right now?
Healthcare is an ever-changing market and it's very challenged financially with reimbursement issues. The biggest challenge is having the ability for small providers to stay in business when the large providers are out there dominating the market. That's the whole reason we're in business, trying to help the small to mid-sized providers be able to compete with the large conglomerates. It's just so difficult for them to stay in business because the reimbursement is so bad. The governmental reimbursement, the insurance companies, everybody is trying to pay less and less. Denials are going up, they claw back money left and right. The big companies that own 100 facilities can absorb that, but the small mom and pops that own 1 to 3 facilities can't afford that. What we try to do is implement systems for the smaller providers so they have strong support, so that when that starts to happen, they can fight it.
05What values are most important to you in your work and personal life?
Definitely ethics. I think having strong honesty and compassion are critical. Being available professionally and personally to people is very important to me. I believe in helping others and establishing relationships where we can support people, whether in my work with employees and clients or in my personal life.
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