Paula Terry, Chief Nursing Officer on Influential Women

Influential Woman · Healthcare

Paula Terry

Chief Nursing Officer, Pathways Behavioral Health

Jackson, TN

3Awards received

Certifications · Degrees · Memberships

Degree Master's in Nursing Degree MBA Cert Board Certified Chief Nursing Officer Cert CPR BLS Instructor Cert Suicide Prevention Education Instructor Member National Nursing Association Member Rotary Club Member Leadership Jackson (Graduate)

Her Story

About Paula

I am the Chief Nursing Officer for Pathways Behavioral Health, which is part of West Tennessee Healthcare in Jackson, Tennessee. I've been a nurse for over 30 years, with 20 years specifically in the psychiatric field. I'm responsible for a 35-bed unit, a 24-7 walk-in triage center, and five outpatient offices, overseeing staffing, supervision, day-to-day activities, budgets, and patient care including discharge planning. I grew up in Bolivar, Tennessee, about a mile from the state hospital where both my parents retired from, so I was around psychiatric patients and mental health issues all my life and always found great interest in it. Previously, I worked for a surgeon in surgery, intensive care, and ER, but when he started heading towards retirement, I decided to venture into mental health nursing because I felt it was a great need. One of my most notable achievements has been our recent building renovation followed by successful Joint Commission and Medicare surveys with very few deficiencies. The most rewarding part of my work is taking care of our patients and seeing how many needs they have, which makes me realize how blessed I am and that I can help them in some way.

Her Interview

Ten minutes with Paula

01What do you attribute your success to?

I think, first of all, my parents. I was very fortunate, and as I deal with a lot of my patients now and see things, I realize more and more every day how lucky I was. I had very supportive, strong, patient parents that encouraged me and encouraged anything I wanted to do, even though they may have knew already it wasn't a good idea. But they let me fail, but yet they also encouraged me to succeed and to get up and continue. I think I've been lucky enough through the years to have good bosses. Now, I've had some bad ones too, but I've had good bosses who have educated me and taught me things. And I think, you know, most of all, God. God has blessed me every day and continues to bless me.

02What’s the best career advice you’ve ever received?

Many years ago, there was a lady that was a chief nursing officer above me, and I worked for her, and she told me that as you advance in your career and as you get into management and leadership, always remember when you go home at night and you lay down, if you feel like that you did the right and fair thing for your patients and for your staff, you're fine. It may not have been exactly what you liked, or something that you really enjoy doing, because many things you're not going to enjoy doing, but if it's fair and it was right. But when you can stop, when you lay down at night and you do not feel that way any longer, it's time to move on to some other type career, another position, another job. It stuck in my head, it really did.

03What advice would you give to young women entering your industry?

I think to set a goal, and do not be scared, and do not think because you're a woman that you can't exceed, because some of the most successful people in the world are females. And to keep trying, and don't think of failure as a blockage. Consider it a learning, a learning and a stepping stone, and you need to learn from it, and then figure it out, back up, take a breath, figure it out, step on over it.

04What are the biggest challenges or opportunities in your field right now?

I think some of the biggest challenges now is there's been a lot of changes with student loans and money that people can get and can't get, and I think I'm afraid that's gonna affect the nursing career, and a lot of people may not choose the nursing career, because it's not cheap, as we all know. Nothing with college is cheap anymore. But I think sometimes they may not be able to get the loans they need, and they'll sway away from it. I think that's going to be a big challenge, because a lot of the population of nurses will be retiring before long and moving on, and there is going to be a shortage of nurses. It is, and I think it's gonna get worse, I really do.

05What values are most important to you in your work and personal life?

I think I've learned to try to help other people, because you do not have any idea what battles someone else is fighting, because we all wear some type of mask, and we hide some of the battles that we fight. And I think we should always try to help others, and try to remember you have no idea what they're fighting, silently or openly. Also, just to try to treat people, try to be fair and consistent, and I think if you're fair and consistent with people, then you can't feel guilty about what you do. If you do the same for everyone, but when you start trying to play favorites, and do for some and not for the others, and start judging people, that's when it comes back to hurt you more than anybody.

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