Paulina Silva

Paulina Silva serves as Director of Revenue Cycle Operations at one of the biggest ophthalmology practices in the United States. With over 20 years of experience in the field, she began her career at the front desk during high school, advanced to clinic manager by age 20 or 21, and progressed through management and administrative leadership roles in ophthalmology before relocating from Florida. Silva holds an associate's degree in health information management and health information technology from Miami Dade College. She is actively involved in professional societies including the American Academy of Ophthalmology, the American Society of Ophthalmic Administrators, and MGMA. Her expertise centers on revenue cycle operations and the implementation of AI in ophthalmology processes, where she has pursued related projects for the past two years. Silva values honesty, transparency, loyalty, and human connection, and she contributes to causes supporting kids with disabilities, neurodivergent societies, and Doctors Without Borders. She attributes her professional success to creating and believing in teams and processes, providing continuous mentorship, and maintaining current knowledge through societies and skill training. Silva advises young women entering the field to find their passion, identify areas where they can create change, seek mentorship, and contribute by sharing ideas with colleagues.