Her Story
About Pilar
Pilar Doolittle brings 25 years of experience in mortgage banking to her current role in complaint management oversight at Bank of America. In this position she oversees complaints received on behalf of two frontline units, with a focus on tax and credit furnishing. She conducts trending analysis, theme analysis, and repeat complaint analysis to identify opportunities for improving customer experiences and mitigating risks such as regulatory, reputational, and operational risks. Prior to this role, Pilar served as AVP of Corporate Privacy at another mortgage banking institution, where she built a privacy program from the ground up across 15 frontline units, developed policies and procedures, and guided responses to customer privacy concerns. She is a Cal Poly alumna who studied Recreation Administration with a concentration in commercial tourism. Pilar attributes her professional success to the guidance and support of her family, mentors, and professional and personal community.
Her Interview
Ten minutes with Pilar
01What do you attribute your success to?
The guidance and support of others in my professional and personal life. My husband, kids, immediate and extended family have always supported my career. I have mentors that have supported every transition and given me guidance. It's my community, professionally and personally, that I've had around me. I don't know where I'd be without them.
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