Pooja Lala

I am a customer success, partnerships, and sales leader with nearly two decades of experience in driving growth, building relationships, and delivering results across the technology, marketing, and print industries, currently serving as Force for Good Lead for the US at Canva, a role I have held since August 2023, where I lead social impact and community engagement initiatives to advance Canva's mission of empowering everyone to design. Prior to this role, I served as Partner Success Manager at Canva for three years, where I worked closely with sales and engineering teams through the integration process, drove partnership growth by leading discussions to add new templates and launch new features, and collaborated with data, marketing, and product teams to deliver monthly reports and quarterly business reviews.

Before joining Canva, I spent over nine years at RR Donnelley in progressively responsible roles, including Director of Customer Success for nearly five years, where I performed core-selling activities to C-level executives at Fortune 500 companies, identified up-selling opportunities, managed customer communication via Salesforce, and partnered with leadership to conduct business reviews. I also served as Director of Sales for nearly five years, where I managed and led a team, grew the promotional products division sales by thirty percent year over year, and spearheaded the team's transition to Salesforce. Earlier in my career, I served as Production Manager for five months, Leadership Development Program Associate for three years, and Product Line Manager for two months, where I managed production workflows, coordinated with vendors nationwide, and led over one hundred and twenty employees on the production floor.

I hold a B.S. in Public Relations and a B.S. in Advertising with a Business Foundations certificate from The University of Texas at Austin.

Across my career in customer success, partnerships, sales, and operations, my work has been driven by a commitment to building strong relationships, driving growth, and creating impact through strategic collaboration and exceptional service. Whether I am leading social impact initiatives at Canva, managing enterprise client relationships, or driving sales growth, I bring a strategic mindset, strong communication skills, and a dedication to delivering results that create lasting value for clients, partners, and communities. I am proud of the work I have done throughout my career and excited to continue advancing Canva's mission as Force for Good Lead.