Her Story
About Rachael
My journey began in Kenya, where I worked as a journalist and served as a voice for the people, sharing what was happening in the community. When I immigrated to the U.S., I wanted to find something that still connected me to community and service, giving people a place to express themselves. I studied psychology and transitioned into healthcare services, building my career across multiple areas including developmental disability services, refugee work, home health, and hospice care. I've also volunteered extensively and served as an interpreter for my indigenous languages from Kenya - Swahili, Meru, and Kikuyu. For the past 14 years, I've been working in this field, and today I serve as a care coordinator where I bridge the gap between managed care, Medicare, and Medicaid. I work with clients who have multiple chronic diseases, helping them access the free services their insurance already covers, ensuring they keep up with their appointments and avoid unnecessary hospital readmissions and emergency room visits. I do checks and balances to make sure clients are served the right way and receive everything they should have, while documenting so the government can see where federal dollars are going. I focus particularly on hypertension and diabetes care. Beyond my direct care coordination work, I'm a passionate advocate for community health workers in Washington state, working on licensing and support systems for this workforce. I also serve on advisory committees, including the FGM Advisory Committee for the state, where I advocate for women who have experienced female genital mutilation, and the Department of Health Community Health Workers Advisory Committee. What I'm most proud of is being a multifaceted vessel in this work - I'm flexible and do multiple things, but the most rewarding part is using my indigenous languages to bridge barriers for clients from my country, interpreting for their caregiving exams, medical care in hospitals, case management, and services at DSHS and the Social Security Office. I also help educate people in the language they best understand about what the government is offering them, especially during times of uncertainty about immigration status, helping them know they are still cared for, loved, and belong.
Her Interview
Ten minutes with Rachael
01What advice would you give to young women entering your industry?
Take time - it takes time. I would want them to be okay to make mistakes. Take a deep breath when things get tough, because for this field, things always turn around and become a little bit tough. Give yourself time - it will still work out. It might not work out the way you envision it, but around the corner, things will turn out to be positive. Celebrate the smallest wins. Even showing up on those days that you feel like you don't want to show up, and you forced yourself to show up, celebrate that. You made that effort. That effort is priceless, because if you don't show up for yourself, you cannot show up for others. I have really had to learn some things, especially with grief. I just didn't want to go anywhere, talk to nobody, but the clients really need help and they're desperate, and I know exactly what to do. When clients say you're the only person who can solve this problem for me, you stop thinking about your grief and you get into the leadership role and you solve the problem. After that, you remind yourself, oh my goodness, I solved a problem. I am still winning even at this particular time. I kept showing up. Healthcare is a continuous journey. I'm learning and relearning, and I'm not rigid to learn new things. I'm still under people that mentor me and support me, and I'm receptive to people that will tell me, hey, you didn't do what you were supposed to do here. I still request for help when I don't know what to do. When you're a woman, I have learned that you have to hammer up, you know, be upright, because mostly women are put to the side even when they have 110% better solutions than the opposite sex. We're pushed to the side because we're supposed to be submitting to other partners. When you show up and you're strong, and you know from the fullness of your heart, your mouth will speak good things. Then you are able to have that confidence, and when you're doing the things we do together as teams, then you're bringing forth substance.
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