Her Story
About Rachel
Rachel Balthrop Mendoza is a public sector executive serving as Assistant City (COO) for the City of Kaufman. In this role, she oversees daily municipal operations across departments including finance, public works, public safety, human resources, and development services. She is responsible for implementing City Council priorities, guiding capital projects, strengthening organizational performance, and supporting long-term community growth through strategic leadership and cross-departmental coordination. Her career in local government is built on more than a decade of progressive experience across both public finance and municipal administration. She began her professional journey in legal work within the private sector, working for Norton Rose Fulbright LLP, where she supported complex public finance transactions for government entities. She later transitioned into local government roles, including positions with the City of Grand Prairie and the City of Denton, where she gained experience in budgeting, public safety, policy analysis, legislative coordination, and operational management. Prior to her current role, she also served as Development Manager for the Town of Little Elm, overseeing development processes and acted as a liaison between developers and staff. Rachel holds a Master's in Public Administration from The University of Texas at Arlington and has built her career with a consistent focus on preparing for executive leadership in city management. Her professional approach emphasizes servant leadership, collaboration, and operational efficiency, with a strong commitment to strengthening organizational culture and community engagement. She is actively involved in professional and civic organizations and continues to focus on advancing effective, transparent, and responsive local government operations while progressing toward her long-term goal of becoming a City Manager.
Her Interview
Ten minutes with Rachel
01What do you attribute your success to?
I have always been intentional about my career path and the type of leader I wanted to become. Throughout my career, I have been fortunate to encounter opportunities at pivotal moments and have made strategic decisions to position myself for continued growth. Equally important has been developing the discernment to recognize when it was time to learn where I was, when it was time to take on new challenges, and when it was time to move forward.
Each of my four positions in local government has built upon the one before it, providing new perspectives, experiences, and areas of expertise. Because city management requires both breadth and depth of knowledge, I intentionally seek opportunities that would expose me to different facets of municipal operations and leadership.
A city manager must be able to see the organization as a whole while understanding the unique challenges faced by individual departments. The knowledge, skills, and relationships I have gained throughout my career have prepared me for my current role and continue to shape my growth as a local government leader.
02What’s the best career advice you’ve ever received?
"Do it scared."
03What values are most important to you in your work and personal life?
The values most important to me are servant leadership, accountability, and trust. These are the foundational principles that guide everything I do, both professionally and personally.
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