Rachel Karfeld, MBA
Rachel Karfeld, MBA, is an accomplished executive with over two decades of experience spanning sales, management, and consulting. Throughout her career, she has demonstrated a results-driven mindset and a proven ability to build high-performing teams while consistently exceeding client expectations. Her expertise encompasses revenue growth solutions, SaaS, CRM, management training, and business development initiatives, making her a versatile leader in scaling organizations and optimizing customer success. Rachel’s professional journey reflects her passion for cultivating meaningful relationships, mentoring teams, and fostering continuous learning.
Currently, Rachel serves as the Director of Customer Success at The Dawson Academy, where she spearheads strategic initiatives to drive revenue growth and expand client engagement. She has led the development of a new practice management program, aligning sales, marketing, and private equity partnerships to scale operations effectively. Her work emphasizes both the art and science of customer success, combining data-driven insights with empathetic leadership to elevate team performance and client satisfaction. Prior roles at Spear Education, NextLevel Practice, and the Levin Group further honed her skills in consulting, sales strategy, and practice management across the dental industry.
Beyond her professional achievements, Rachel is recognized for her leadership style, which balances accountability with empathy. Colleagues praise her ability to anticipate client needs, solve complex challenges collaboratively, and nurture high-performing teams. With an MBA from the University of Phoenix and extensive experience in executive leadership, Rachel continues to explore opportunities in Customer Success, Consulting, or Head of Sales roles, aiming to leverage her expertise to drive impactful growth while maintaining a strong focus on team development and customer outcomes.
• University of Phoenix- M.B.A.
• University of Phoenix- M.Ed.
• Franklin Pierce University- B.A.
• Women's Lacrosse
• Law Society
• Intercollegiate Mock Trail
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is: “You can only depend on yourself; hard work will lead you anywhere you want to go!”
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are creating meaningful impact, whether through my programs for dentists or by setting a strong example for my daughter. I prioritize being action-oriented, driven to continuous improvement, and accountable—always striving to raise the bar and walk the talk.