Rachel Meng

Rachel Meng is an Implementation & Onboarding Manager specializing in government technology software solutions that support permitting and digital transformation for local governments and municipalities. In her current role at Accela, she oversees the full client onboarding lifecycle—from early solution evaluation through implementation and go-live—managing multiple enterprise accounts simultaneously. She is known for consistently achieving a 100% onboarding completion rate while coordinating complex stakeholder environments that include executives, IT teams, and end users.

She brings a strong foundation in public sector operations, having spent several years at the City of Orlando as a permit technician and customer service supervisor during a major digital permitting transformation. This hands-on experience working within government systems led her into the software industry, where she transitioned into roles in support, training, and quality assurance with OpenCounter and later Euna Solutions before moving into implementation leadership at Accela. Across these roles, she has developed expertise in client onboarding, software implementation, technical support, QA processes, and cross-functional collaboration, contributing to measurable improvements in training completion rates and support efficiency.

Rachel earned a bachelor’s degree in Integrated Business from the University of Central Florida, graduating cum laude, and also participated in a study abroad program in Sydney, Australia. She is fluent in Mandarin Chinese and English and is also proficient in Taiwanese. Outside of her corporate responsibilities, she is involved in community service through Make-A-Wish Central and Northern Florida and is a member of the National Society of Leadership and Success. She is also engaged in volunteer outreach through her faith community and maintains a strong commitment to service, education, and continuous professional growth.